Housing & Homelessness 

National Social Housing Survey with Community Housing Report 

June 2001 

The 1999-2003 Commonwealth State Housing Agreement (CSHA) aims to facilitate access to affordable, appropriate and secure housing for people on low incomes and people with special needs.

The Community Housing Program provides grant funding to not-for-profit community and local government organisations for the capital acquisition costs of rental properties. These properties are rented to tenants who have the opportunity for involvement in the operational management and decision making processes.


Table of Contents

  1. Section A: Executive Summary
    • 1.1 Introduction
    • 1.2 A Profile of Community Housing Tenants
    • 1.3 Overall Satisfaction With Community Housing
    • 1.4 Influences On Overall Satisfaction With Service Delivery
    • 1.5 Benefits Derived from Living in Community Housing
  2. Section B: National Results
    • 2.1 Overall Satisfaction with Service Provided : Total (National) Sample
    • 2.2 Overall Satisfaction : Sub-group Comparisons
  3. Section C: Satisfaction with Strategic Product / Service Parameters
    • 3.1 Overall Satisfaction with Strategic Parameters
    • 3.2 Key Influences on Overall Satisfaction with Service Delivery
  4. State Comparisons
    • 4.1 Overall Satisfaction by State
    • 4.2 Satisfaction with Key Parameters of Service
    • 4.3 Strategic Product / Service Parameters : Summary of Results for Each State
  5. Overall condition of home
    • 5.1 State Comparison
    • 5.2 Performance on Specific Aspects
    • 5.3 Specific Problems with the Home
    • 5.4 Influence of Specific Aspects of Satisfaction with Overall Condition of Home
    • 5.5 Importance of and Appropriateness of Aspects of the Home
  6. Location of Home
    • 6.1 State Comparison
    • 6.2 Importance of Access to Facilities and Appropriateness of Location
  7. Maintenance Services
    • 7.1 Contact for Maintenance
    • 7.2 Satisfaction with Maintenance
    • 7.3 Performance on Specific Aspects
    • 7.4 Influence of Specific Aspects on Overall Satisfaction with Maintenance
  8. Non-Maintenance contact with housing organisation
    • 8.1 Non-Maintenance Contact Characteristics
    • 8.2 Satisfaction with Non-Maintenance Contact
    • 8.3 Aspects of Non-Maintenance Related Contact
    • 8.4 Influence of Specific Aspects on Satisfaction Non-Maintenance Contact
  9. Rent Payment and Procedures
  10. Tenant participation
    • 10.1 Nature of Participation in Organisation
    • 10.2 Satisfaction with Personal Level of Involvement
    • 10.3 Perception of Ease of Involvement in Organisation
  11. Appeals and tenant rights
    • 11.1 Knowledge of How to Appeal
    • 11.2 Information on Appeals
    • 11.3 Personal Experience of Perceived Unfair Treatment / Appeal Procedure
  12. Outcomes from living in community housing
  • 12.1 Previous Housing Situation
  • 12.2 Benefits Derived from Living in Community Housing
  • 12.3 Improvement in Quality of Life
  • Appendix A : Questionnaire and Associated Documents
  • Appendix B : Survey Methodology and Sample Characteristics
  • Appendix C : Statistical Information
  • Appendix D : Additional Data Tables

      • NOTES: Appendix D is currently unavailable on-line.


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