- Applicants: You must provide all information requested and ensure the information is complete and accurate so your application can be assessed. Incomplete applications will not be considered for funding. FaHCSIA will not follow up information that is incomplete, not legible or incorrect. Keep a copy of your application for your own records. If more than one application is submitted, only one application will be considered for funding.
- Department: The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) will answer requests for assistance about questions on the application form or content in the application guidelines, but cannot respond to queries about the status of an application.
FaHCSIA reserves the right to amend the Application Guidelines by whatever means it may determine in its absolute discretion and will provide reasonable notice of these amendments. FaHCSIA also reserves the right to mark any application ineligible if it has concerns about the genuineness of the information provided or where the application has not been submitted in the spirit of the program.
- Late applications: FaHCSIA may reject any application lodged after the closing date. If an application is late, FaHCSIA may determine that there were exceptional circumstances beyond the applicant's control that meant the deadline could not be met. The applicant will need to supply documentary evidence to support this. Any decision by FaHCSIA to accept or not accept a late application will be final.
- Complaints handling for the Volunteer Grants 2009 selection process: Complaints will be dealt with under the FaHCSIA Complaints Management System. The Complaints Management System ensures that any problems that you have with FaHCSIA's services, decisions or policies are taken seriously and dealt with promptly. In the first instance contact:
Project Manager
Volunteer Grants 2009
Community Investment Branch
Locked Bag 5001
TUGGERANONG BC ACT 2901
If you still feel your issue or complaint has not been resolved satisfactorily, then you will need to contact the FaHCSIA Complaints Team on 1800 634 035 or by emailing complaints@fahcsia.gov.au. The Complaints Team will work with you to satisfactorily resolve the complaint or suggest further action as appropriate.
If you are dissatisfied at any time with the handling of your complaint, you can also contact the Commonwealth Ombudsman. Visit the Compliments, Suggestions and Complaints section for more information.
- Disclaimer: The Department and its officers, employees, agents and advisors:
- are not, and will not be, responsible or liable for the accuracy or completeness of any information in or provided in connection with the Application Guidelines and Application Forms;
- make no express or implied representation or warranty that any statement as to future matters will prove correct;
- disclaim any and all liability arising from any information provided to the applicant, including, without limitation, errors in, or omissions contained in, that information;
- except so far as liability under any statute cannot be excluded, accept no responsibility arising in any way from errors or omissions contained in any information in the Application Guidelines and Application Forms; and
- accept no liability for any loss or damage suffered by any person as a result of that person, or any other person, placing reliance on the contents of the Application Guidelines and Application Forms, or any other information provided by the Department.