Service guarantee for CDEP providers
CDEP providers are required to:
- carry out Services and Projects at or above the minimum standards set by the service guarantee
- make sure eligible job seekers have easy access to CDEP information from the Department of Families, Housing, Community Services and Indigenous Affairs
- enter into a Service Level Agreement with the Employment Service provider operating in their area
CDEP service guarantee for participants
CDEP providers will offer CDEP participants Services and the chance to participate in CDEP program Projects. These Services and Projects must take account of the participant’s circumstances, background, needs and skills.
CDEP participants can expect CDEP providers to:
- tell them about their rights and responsibilities
- give them information about how to find jobs or participate in CDEP Services and Projects that, if possible, suit their individual preferences and skills
- tell them how to find and register with a Employment Service provider
- tell them about the work rules
CDEP participants will receive from CDEP providers:
- help and quality supervision
- the chance to develop and apply their skills
- the opportunity to interact with others
- a safe working environment
- answers to their questions about their participation
- a copy of this CDEP service guarantee
Important: For the CDEP service guarantee, also go to the Indigenous Portal (www.indigenous.gov.au)