YP4 – Joining up services for Homeless jobseekers
Appendices
- Appendix 1: The relationship between YP4's objectives, strategies, expected outcomes and indicators
- Appendix 2: Schema of joined up practice
- Appendix 3: YP4 communication strategy
Appendix 1: The relationship between YP4's objectives, strategies, expected outcomes and indicators
| Strategies | Outcomes | Indicators |
|---|---|---|
| Assist trial participants to identify realistic career aspirations and develop pathways towards these aspirations | Participants adopt and maintain realistic employment aspirations
Participants have a clear plan/pathway for securing employment |
|
| Assist participants to find employment (or embark on pathway to employment) | Participants find employment
Participants rely on income from work and reduce reliance on benefits |
|
| Provide subsidised employment to trial participants (eg. Community Jobs Program) | Participants access subsidised employment opportunities
Participants have current work references Participants have recent work history and work experience Participants have enhanced resume |
|
| Provide work experience to participants | Participants have increased skills and knowledge around employment and training options available to them
Participants have current work references Participants have recent work history and work experience Participants have enhanced resume |
|
| Provide opportunities for participants to volunteer within the community | Participants access voluntary work opportunities
Participants have current work references Participants have recent work history and work experience Participants have enhanced resume |
|
| Provide links to apprenticeships, traineeships, and other similar opportunities | Participants access apprenticeships and traineeships |
|
| Provide access to vocational skills training | Participants undertake vocational training, as required
Participants have increased vocational skills |
|
| Provide access to generic education (e.g. literacy and numeracy) | Participant access general educational opportunities, as required
Participants have enhanced literacy and numeracy skills |
|
| Establish continuity of support for trial participants | Participants remain engaged for duration of trial |
|
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| Improve the housing situation of trial participants (in terms of appropriateness, accessibility, affordability, and security/stability) | ||
|---|---|---|
| Strategies | Outcomes | Indicators |
| Provide up to 2 years of secure tenure in transitional housing | Participants' housing is stabilised and secure |
|
| Provide financial support to maintain private rental | Participants' housing is affordable (and does not exceed 25% of income). |
|
| Ensure that housing type/location supports employment aspirations | Participants' housing is appropriate to individualised employment aspirations.
Travel (time and distance) between housing and training/employment is minimised. Employment options are diverse and accessible from housing location. |
|
| Ensure access to crisis accommodation as required | Housing crises do not jeopardise participation in training and employment. |
|
| Build relationships with local THMs | Good relationships exist between participating agencies and local THMs.
Transitional housing stock is available. |
|
| Establish continuity of support for trial participants | Participants remain engaged for duration of trial |
|
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| Improve trial participants' health and wellbeing | ||
|---|---|---|
| Strategies | Outcomes | Indicators |
| Identify and address any health issues experienced by trial participants | Participant's health issues are individually identified and addressed |
|
| Use brokerage funds to help pay for health services as required | Participants' health issues are addressed in a timely fashion |
|
| Support participants in their personal development (e.g. assertiveness, time management, anger management) | Personal development supports are accessed where appropriate
The personal skill base of participants is strengthened |
|
| Offer life skills training and support as required | Participants have increased ability to manage difficult life situations
Participants' interpersonal relationships improve |
|
| Build relationships with health services (including mental health, drug treatment and general health services) | Good relationships exist between health services and participating agencies
Referrals of trial participants to health services are not problematic |
|
| Maximise secondary consultations undertaken by case managers in relation to specialist health issues | Case managers are adequately resourced to support participants |
|
| Establish continuity of support for trial participants | Participants remain engaged for duration of trial |
|
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| Better integrate trial participants into their communities | ||
|---|---|---|
| Strategies | Outcomes | Indicators |
| Increase participants' engagement in community activities | Participants engage in local recreational activities
Participants have increased sense of community and place (belonging) Participants are less socially isolated Participants are less involved in crime |
|
| Provide community based mentors for participants | Participants are integrated into and valued in the work place
Participants have access to informal support |
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| Ensure good understanding of the trial and its objectives in local communities | Community understanding of the trial is high |
|
| Secure support for YP4 from diverse community sources | Community support for/involvement in YP4 is high
New options for trial participants are generated within the community. |
|
| Establish continuity of support for trial participants | Participants remain engaged for duration of trial |
|
NB: This objective is unlike previous objectives, in that it is focussed on the service system rather than directly focused on trial participants.
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| Join up housing, employment and personal support services for trial participants | ||
|---|---|---|
| Strategies | Outcomes | Indicators |
| Secure flexible use of funding | Accountability mechanisms are not overly onerous.
Service system is simpler, better integrated and more effective. |
|
| Secure seamless interface between service systems | Service system is simpler, better integrated and more effective. |
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| Establish interagency protocols between relevant service providers | Good relationships exist between participating agencies and other relevant service providers.
Service system is integrated and more effective for participants. Referrals of trial participants to other services are not problematic. |
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| Maximise secondary consultations undertaken by case managers in relation to specialist issues | Case managers are adequately resourced to support participants |
|
| Minimise 'double handling' of trial participants | Participants have improved experience of accessing services.
Participants maintain dignity; feel respected. |
|
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Appendix 2: Schema of joined up practice
| LAYERS/LEVELS OF JOINED UP PRACTICE | Experiential | Programmatic or technical | Conceptual | Systemic/Structural | Cultural/ Environmental | |
|---|---|---|---|---|---|---|
| Primary
ie. internal to YP4 (although still complex because of the involvement of a wide variety of partners) |
Clients and case managers' lived experience of receiving/delivering a joined up service | Agency protocols/policies/processes that support joined up practice | Language/metaphors used within YP4 that adequately describe our work and build consensus for joined up practice | Organisational structures that support joined up practice | Organisational culture that values joined up practice; staff who value holistic ways of working | |
| Secondary i.e. local or regional service systems |
Other service providers' lived experience of being part of a joined up service system | Inter agency protocols / memorandum of understanding /partnerships that facilitate integration | Language/metaphors used across the local service system that reflect a commitment to joined up practices | Local or regional committees or other similar infrastructure that supports and promotes joined up practice | Networks that reinforce value of joined up practice | |
| Tertiary i.e. macro-level, structural and political systems |
Lived experience of managing and coordinating a joined up service system, from the perspective of management staff, politicians, senior public servants, etc | Inter departmental communication practices /technological initiatives that support integration | Language/metaphors/written materials/models eg. in high level policy documents and inter departmental committees etc that recognise and describe the value of joined up practices | Policy commitments and funding agreements that support joined up practice | Political cultures and ideologies that support joined up practice |
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Appendix 3: YP4 communication strategy
YP4 is a three year trial which aims to show that joining up programs to respond to the inter-related needs of individuals will result in more lasting employment and housing outcomes for young homeless jobseekers.
The purpose of the communication strategy is to:
- Raise awareness of need for and generate support for YP4 among key identified stakeholder groups
- Communicate clear and consistent messages about YP4 through the four partner agencies
- Lay foundations to facilitate a change in the design of social services after completion of YP4
Target market and key audiences
Groups with some understanding of or involvement in YP4 (Internal)
- Funding bodies/contributors - Centrelink, Federal Government Departments of Family and Community Services and Employment and Workplace Relations; State Government Department of Victorian Communities and Human Services; philanthropic trusts.
- Staff and team members within each of the partner agencies
- Collaborating agencies in each region - for example, Personal Support Program providers, JPET providers, Local Learning and Employment Networks, Job Network providers, etc
- Members of Parliament (state and federal)
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Groups or individuals who may not yet be involved in YP4(External)
- Employers of young homeless jobseekers
- Policy analysts, program designers
- Professional support base - eg, academics, ACC members, Office for Youth, Department of Education, etc
Key messages of YP4
- YP4 is joining up services and programs to help homeless unemployed people get a job and a home.
- YP4 is about joining up at every level, not just on the ground where direct practice occurs.
Supporting messages around need for change
- Every year, 80,000 young Australians experience homelessness and unemployment. They share the dreams and aspirations of other Australians: a job, a home and a family.
- Current services and systems do not produce good outcomes for young homeless jobseekers.
- There are a range of barriers to coordinated service provision and joined up practice.
- YP4 will not just tinker around the edges of existing programs, and see what practitioners and service managers can do differently, but rather YP4 will challenge the structural, cultural and other barriers to joining up in ways that can potentially lead to real change.
- The collaboration of so many diverse organisations in the interests of young homeless jobseekers is unprecedented.
Communication activities
Internal and external
- Regular reporting of key milestones of YP4 (incorporated into various communication means as outlined below)
- Development of website
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Internal
- Regular reporting - through inter-agency coordinating committee, ethics and evaluation advisory group, team meetings, meeting funding requirements, etc (monthly or bi-monthly)
- E-newsletter updates - fortnightly reports to all stakeholder groups (fortnightly)
- Annual report
- Internal portal access to component of website (pending availability of resources)
External groups
- Media launch of YP4 - will need to be in conjunction with other milestone activity, and endorsed by various funding bodies. (Consider 'housing week', 'youth week' or something similar).
- Prospectus - 4 page, A4 prospectus for initial introduction of employers to YP4. This should be distributed via direct contact with the various agencies (as one off, with updating on milestones as required)
- Presentations to employer groups eg service clubs, Chambers of Commerce. Powerpoint presentation template required.
- Brochure - 2 page, trifold for general overview of YP4. Multipurpose.
- Regular policy newsletter for supporters of YP4. Digital or hard copy if funding allows (quarterly)
- Lobbying to federal and state governments and opposition re: YP4 through continued contact and linking to current or relevant issues (to be developed)
- Conference papers, one-off guest speaking engagements (estimate: quarterly)
Known communication outlets specific to YP4
- IACC and EEAG meetings
- Trial team meetings
- Deputations
- Management reports
- Reports to funding bodies
Hanover-specific communication outlets
- Hanover website
- Newsletter to supporters - 2 times per year (next in November)
- Annual Report (currently in production) and AGM (scheduled for 25 November 04)
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Brotherhood of St Laurence-specific communication outlets
- BSL website
- Newsletters - internal and external eg Brotherhood Comment
- Lunchbox sessions
- Annual report and AGM
Melbourne Citymission-specific communication outlets
- MCM website
- Insight newsletter (monthly to all staff)
- Annual report and AGM
Loddon Mallee Housing Services -specific communication outlets
- LMHS website
- Annual report and AGM
Timelines and key responsibilities
(to be inserted)
Develop data base of contacts YP4 manager, with support from Rob Packer, Sarah Priest and Janet Harris
Budget
| ITEM | SUPPLIER AMOUNT | |
|---|---|---|
|
Visual Website Brochure (x 1000) Prospectus (x 1000) Launch In-house Powerpoint template Meetings (travel reimbursements, catering) |
Whirlwind Job Futures Whirlwind Whirlwind In-house Whirlwind |
in Kind TBC TBC TBC in Kind TBC |
| TOTAL | $9,000 | |
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