Section 8 - Example Policy and Procedures File 

 

For SAAP services to be able to practice effective case management, the service needs to have an established infrastructure, which supports the client focus of the service.

This includes making sure that the right staff is employed and they have the resources and training they need to carry out their work.

It also means making sure that the service has good quality information available for clients, and that the office procedures are efficient and effective.

This section provides an example of the policy and practices, which will support case management in a SAAP service. The examples have been developed for a fictitious service, Maya Refuge.


Table of Contents

  • Maya Staff Recruitment Policy
  • Equal Employment Opportunity and Affinnative Action Policy
  • Position Descriptions
  • Supervision of Case Management
  • Duty of Care to Clients
  • Client Rights and Responsibilities
  • Client Complaints
  • Promotion of Services
  • Client Handbook
  • Client Records
  • Working with Special Needs Groups

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© Commonwealth of Australia 2009 : Last modified 6/04/2009 7:12 PM