This document presents National Practice Principles in SAAP Case Management. It has been produced by the National Case Management Working Group.
With the introduction of case management in a large number of SAAP services across Australia, it is important to promote the establishment of uniform quality within various approaches to service delivery. It is expected that each State and Territory will use the framework as a basis upon which detailed State specific service standards are developed or ratified.
National practice principles which underpin SAAP case management need to be consistent with broader program initiatives, and be specific to case management. In order to be useful to service providers and result in better outcomes for service users, these principles need to be clearly linked to practice.