People who are assisted by SAAP services and require a high level and complexity of service provision: An enhanced assessment and measurement framework 

November 2003 

The framework and collection tools developed and piloted by Thomson Goodall Associates for this report provides an excellent foundation for progressing measurement of clients with high and complex needs in SAAP.

The overall aims of the Project were to develop a method to (statistically) measure and report on levels, types and complexity of need in SAAP; and to develop an enhanced, consistent approach to assessment of high and complex needs, and required service responses, for people requiring assistance from SAAP services.


Table of Contents

  • Part A: Summary Report
    1.  Introduction
    2.  Methodology
    3.  The Report in context
    4.  Project outcomes, fi ndings and recommendations
    5.  Key implementation issues
  • Part B: Implementation
    1.  Proposed SAAP Measurement Form
    2.  Proposed Guidelines
    3.  Measurement frameworks
  • Appendix 1 Detailed methodology
  • Resource Documents
  • Attachment A Discussion paper
  • Attachment B Literature review
  • Attachment C Outline Report (report of the Pilot)

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