National SAAP Client Satisfaction Survey 

February 2004 

This report contains the results of the first nation-wide SAAP client satisfaction survey, conducted in November and December 2003.

The overall objective of the research was to measure client satisfaction against key outcomes at State/Territory and national levels, to feed into the SAAP IV Evaluation.


Table of Contents

  1. Executive summary
  2. Introduction
  3. Methodology in brief
  4. Findings
  5. Appendix A: Sample profile
  6. Appendix B: Technical notes in brief
  7. Appendix C: Country of birth
  8. Appendix D: Verbatim suggestions for improvement
  9. Appendix E: Technical notes

List of Tables and Figures


[ top ]

© Commonwealth of Australia 2009 : Last modified 7/05/2010 11:23 AM