National SAAP Client Satisfaction Survey
Index of Tables
- Table 1: Overall satisfaction with help received by state/territory
- Table 2: Overall satisfaction with help received by service delivery type
- Table 3: Overall expectations met by state/territory
- Table 4: Overall expectations met by service delivery type
- Table 5: Satisfaction with timeliness by state/territory
- Table 6: Satisfaction with timeliness by service delivery type
- Table 7: Satisfaction with timeliness compared to expectations by state/territory
- Table 8: Satisfaction with timeliness compared to expectations by service delivery type
- Table 9: Overall satisfaction with accommodation by state/territory
- Table 10: Overall satisfaction with accommodation by service delivery type
- Table 11: Availability by state/territory
- Table 12: Security of belongings by state/territory
- Table 13: Security of belongings by service delivery type
- Table 14: Privacy by state/territory
- Table 15: Privacy by service delivery type
- Table 16: Neighbourhood safety by state/territory
- Table 17: Neighbourhood safety by service delivery type
- Table 18: Adequacy of kitchen equipment by state/territory
- Table 19: Overall satisfaction with help and services (non-accommodation) by state/territory
- Table 20: Overall satisfaction with help and services (non-accommodation) by service delivery type
- Table 21: Overall satisfaction with staff by state/territory
- Table 22: Overall satisfaction with staff by service delivery type
- Table 23: Recall receiving verbal or written information by state/territory
- Table 24: Recall receiving verbal or written information by agency type
- Table 25: Extent to which the written information received has been read by state
- Table 26: Extent to which the written information received has been read by agency type
- Table 27: Usefulness of information received by state/territory
- Table 28: Usefulness of information received by agency type
- Table 29: Clients needing help with rebuilding a life by service delivery type
- Table 30: Clients needing help with rebuilding a life by state/territory
- Table 31: Clients needing emergency short-term help by state/territory
- Table 32: Clients needing counselling by service delivery type
- Table 33: Clients needing help with budgeting by state/territory
- Table 34: Clients needing childcare by service delivery type
- Table 35: Suggestions for service improvement
- Table 36: Sample profile of clients compared to population (demographics)
- Table 37: State/territory and service type compared to population
- Table 38: Comparison of population to sample of agencies
- Table 39: How ethical issues were addressed
- Table 40: Tier 1 sampling plan
- Table 41: Reasons for agency non-participation - as at 28 October 2
- Table 42: Agency champion teleconferences
- Table 43: Agency participation rates
- Table 44: Client participation rates
- Table 45: Response rate by state
- Table 46: Response rate by agency type
- Table 47: Cognitive interviews
- Table 48: Completed pilot interviews
- Table 49: Detailed agency feedback
- Table 50: Weighting
Index of Figures
- Figure 1: Best describes needs from agency
- Figure 2: Best describes needs from agency by state
- Figure 3: Best describes needs from agency by agency type
- Figure 4: Additional help needed from agency
- Figure 5: Overall satisfaction with help received
- Figure 6: Overall satisfaction with help received by age
- Figure 7: Overall satisfaction with help received compared to expectations
- Figure 8: Overall expectations met by age
- Figure 9: Relationship between assessment and expectations
- Figure 10: Overall satisfaction with timeliness of service
- Figure 11: Satisfaction with timeliness by age
- Figure 12: Satisfaction with timeliness compared to expectations
- Figure 13: Timeliness of service compared to expectations by age
- Figure 14: Overall satisfaction with accommodation
- Figure 15: Overall satisfaction with accommodation by age
- Figure 16: Satisfaction with accommodation elements - Top 8
- Figure 17: Satisfaction with accommodation elements - Bottom 6
- Figure 18: Overall satisfaction with help and services besides accommodation
- Figure 19: Overall satisfaction with help and service (non-accommodation) by age
- Figure 20: Overall satisfaction with staff
- Figure 21: Overall satisfaction with staff by age
- Figure 22: Satisfaction with aspects of staff
- Figure 23: Recall receiving verbal or written information
- Figure 24: Extent to which the written information received has been read
- Figure 25: Usefulness of information received
- Figure 26: Multiple needs
- Figure 27: Extent to which services are needed
- Figure 28: Clients needing help with next accommodation by age
- Figure 29: Clients needing emergency short-term help by age
- Figure 30: Clients needing help with referrals to other services by age
- Figure 31: Clients needing counselling by age
- Figure 32: Clients needing help with budgeting by age
- Figure 33: Clients needing childcare by age
- Figure 34: Extent to which needs are met
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