• 1 Executive summary
• 2 Introduction
• 3 Methodology in brief
• 4 Findings
• 4.1 Help/assistance needed
• 4.2 Overall service satisfaction
• 4.3 Satisfaction with timeliness
• 4.4 Satisfaction with accommodation
• 4.5 Satisfaction with (non-accommodation) help/services
• 4.6 Information provision
• 4.7 Service needs
• 4.8 Suggestions for service improvement
• Appendices

National SAAP Client Satisfaction Survey

• Previous: 3 Methodology in brief
• Next: 4.1 Help/assistance needed

4. Findings

• 4.1 Help/assistance needed
• 4.2 Overall service satisfaction
  • 4.2.1 Satisfaction
  • 4.2.2 Expectations met
• 4.3 Satisfaction with timeliness
  • 4.3.1 Satisfaction
  • 4.3.2 Expectations met
• 4.4 Satisfaction with accommodation
  • 4.4.1 Overall satisfaction
  • 4.4.2 Satisfaction with elements of accommodation
• 4.5 Satisfaction with (non-accommodation) help/services
  • 4.5.1 Overall satisfaction with staff
  • 4.5.2 Satisfaction with aspects of staff
• 4.6 Information provision
  • 4.6.1 Receipt of information
  • 4.6.2 Use of information
• 4.7 Service needs
  • 4.7.1 Multiple needs
  • 4.7.2 Extent to which services are needed
  • 4.7.3 Extent to which needs are met
• 4.8 Suggestions for service improvement

• Previous: 3 Methodology in brief
• Next: 4.1 Help/assistance needed

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