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Quality Frameworks for Homelessness and Related Services
Housing & Homelessness
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Quality Frameworks for Homelessness and Related Services – Literature Review and Environmental Scan
September 2009
This publication research aimed at facilitating an in-depth understanding of the quality frameworks which currently operate in Australia in relation to the provision of homelessness services.
Alternative Formats
Quality Frameworks for Homelessness and Related Services – Literature Review and Environmental Scan PDF [1.5MB]
Quality Frameworks for Homelessness and Related Services – Literature Review and Environmental Scan DOC [2.4MB]
Table of contents
Introduction
Purpose of this research
Terms of reference
Methodology
Limitations of this document
The structure of this document
1 Homelessness: the current context - Australia
1.1 Introduction
1.2 Homelessness definitions and demand for services
1.3 Conclusions
2 Legislative and regulatory context
2.1 Introduction
2.2 International law
2.3 Australian domestic law
2.4 Homelessness regulatory context in Australia
2.5 Overview of existing state and territory quality frameworks
2.6 Victoria
2.7 Queensland
2.8 New South Wales
2.9 Australian Capital Territory
2.10 South Australia
2.11 Tasmania
2.12 Western Australia
2.13 Northern Territory
2.14 Quality frameworks operating overseas
3 Homelessness service provision - an overview
3.1 Introduction
3.2 The national policy framework for service provision
3.3 Service provision for homeless people
3.4 Overview of the homelessness service sector
3.5 Service frameworks and providers - state-by-state profiles
3.6 Effective service models - a best practice analysis
3.7 The vision of the White Paper - towards an integrated service provision model
4 Quality frameworks: lessons from other sectors
4.1 Introduction and approach
4.2 Lessons for the homelessness sector: benefits and challenges of approaches to accreditation
4.3 Conclusions
5 Components of a national quality framework
5.1 Introduction
5.2 Aims and objectives of an accreditation system
5.3 Potential components of a national quality framework
5.4 Conclusions and issues for further consideration
6 Implementation processes and impacts
6.1 Introduction
6.2 Potential impacts of implementation - risks and benefits
6.3 Strategies for implementation
6.4 Conclusions and issues for further investigation
7 References
List of Figures
Figure 1 - The legislative framework
Figure 2 - Access to accommodation and support services for the homeless and those at risk
Figure 3 - Homelessness services: the funding and delivery framework
List of Tables
Table 1 - Homeless rates per 10,000 by state and territory - 2001 and 2006
Table 2 - People in different sectors of the homeless population (Australia 2001 and 2006)
Table 3 - Homeless single person-, couple- and family-households (Australia)
Table 4 - Age of people experiencing homelessness in 2006 (Australia)
Table 5 - Comparison of boarding house/lodging accommodation
Table 6 - Advantages and disadvantages of boarding house regulation
Table 7 - Summary reference guide to existing quality frameworks - Australia and overseas
Table 8 - National Partnership funding
Table 9 - Number of people receiving SAAP assistance (Australia)
Table 10 - Increase in SAAP funding and agencies 2005-06 to 2007-08
Table 11 - SAAP services required by clients across states and territories during 2007-08
Table 12 -
NSW Homelessness Action Plan
strategic directions
Table 13 - Consolidated overview of sectoral case studies
Appendices
Appendix A Sectoral case studies
Appendix B Summary of issues raised through consultations with sectoral stakeholders and service providers
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