• Introduction
• 1 Homelessness: the current context - Australia
• 2 Legislative and regulatory context
• 3 Homelessness service provision - an overview
• 4 Quality frameworks: lessons from other sectors
• 5 Components of a national quality framework
• 6 Implementation processes and impacts
• 7 References
• Appendices

Quality Frameworks for Homelessness and Related Services – Literature Review and Environmental Scan

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Appendix A: Sectoral case Studies

• 1 Sectoral case study: Community housing
  • 1.1 Scope of the sector
  • 1.2 History of the service improvement process
    • 1.2.1 Early days
    • 1.2.2 COAG reforms
  • 1.3 Current quality frameworks
  • 1.4 Processes to support quality
  • 1.5 Relationship to the regulations
  • 1.6 Mechanisms for monitoring and review
  • 1.7 Effectiveness and appropriateness
    • 1.7.1 Regulatory burden
    • 1.7.2 Challenges
    • 1.7.3 Stakeholder acceptance
  • 1.8 Implications for homelessness services
  • 1.9 References
• 2 Sectoral case study: Children's services
  • 2.1 COAG reforms
    • 2.1.1 National Quality Framework: Discussion Paper
    • 2.1.2 Expert Advisory Panel
    • 2.1.3 Outcomes of the first wave of consultations
    • 2.1.4 Regulation Impact Statement
    • 2.1.5 Proposed governance arrangements
    • 2.1.6 Economic analysis of proposed ECEC National Quality Agenda
    • 2.1.7 Facilitation of the process
  • 2.2 Historic scope of the sector
  • 2.3 History of the service improvement process
    • 2.3.1 Early days
  • 2.4 Historic accreditation arrangements
  • 2.5 Current processes to support quality
  • 2.6 Historic legislation and relationship to regulations
  • 2.7 Current mechanisms for monitoring and review
  • 2.8 Effectiveness and appropriateness
    • 2.8.1 Regulatory burden
    • 2.8.2 Challenges
    • 2.8.3 Stakeholder acceptance
  • 2.9 Summary of accreditation elements and processes
  • 2.10 Implications for homelessness services
  • 2.11 References
• 3 Sectoral case study: Aged care services
  • 3.1 Scope of the sector
    • 3.1.1 Community care
    • 3.1.2 Residential aged care
  • 3.2 Current accreditation arrangements
  • 3.3 Accreditation standards
  • 3.4 Processes to support quality
  • 3.5 Quality assurance mechanisms
  • 3.6 Relationship to the regulations
  • 3.7 Mechanisms for monitoring and review
  • 3.8 Effectiveness and appropriateness
  • 3.9 Stakeholder acceptance
  • 3.10 Implications for homelessness services
    • 3.10.1 Rationalisation of oversight mechanisms
    • 3.10.2 Complaints mechanisms
  • 3.11 References
• 4 Sectoral case study: Disability services
  • 4.1 Introduction
  • 4.2 Background and scope of the sector
  • 4.3 National Disability Agreement
  • 4.4 History of service improvement processes
    • 4.2.1 Applicable legislative instruments and agreements
    • 4.2.2 International developments
    • 4.2.3 Domestic developments
  • 4.4 Accreditation arrangements
  • 4.3 Processes to support quality
  • 4.4 Relationship of funding to standards and regulations
  • 4.5 Mechanisms for monitoring and review
  • 4.6 Evidence of effectiveness
  • 4.7 Stakeholder acceptance
  • 4.8 Implications for homelessness services
    • 4.8.1 Rationalising standards and accreditation procedures
    • 4.8.2 Involving service providers and service recipients
    • 4.8.3 Independent reviewers
    • 4.8.4 Training for service providers
  • 4.9 References
• 5 Sectoral case study: Boarding houses (Queensland)
  • 5.1 Scope of the sector
  • 5.2 History of service improvement processes
  • 5.3 Current accreditation arrangements
  • 5.4 Processes to support quality
  • 5.5 Mechanisms for monitoring and review
  • 5.6 Evidence of effectiveness
    • 5.6.1 Acceptance by key stakeholders
  • 5.7 Implications for homelessness services
  • 5.8 References
• 6 Sectoral case study: Health - medical practitioners and general practices
  • 6.1 Scope of the sector
  • 6.2 History of service improvement processes
  • 6.3 Current accreditation arrangements
  • 6.4 Processes to support quality
  • 6.5 Relationship of funding to standards and regulations
  • 6.6 Mechanisms for monitoring and review
  • 6.7 Evidence of effectiveness
  • 6.8 Implications for homelessness services
  • 6.9 References
• 7 Summary: Consolidated overview of sectoral case studies
• Figures & Tables:
  • Figure 1 - Accreditation process under National Childcare Accreditation Council quality assurance systems (adapted from Report on Government Services 2009)
  • Figure 2 - Disability services certification process
  • Table 1 - Proposed national quality standard options for long day care and preschool
  • Table 2 - Proposed national quality standard options for family day care
  • Table 3 - Proportion of state and territory licensed and/or registered children's services by management type 2007-08 (%)
  • Table 4 - Disability Service Standards
  • Table 5 - Consolidated overview of sectoral case studies

Appendix B: Summary of Issues Raised Through Consultation

• 1 Introduction
  • 1.1 Approach and methodology
  • 1.2 List of organisations consulted
• 2 Issues raised through stakeholder interviews
  • 2.1 Overview
  • 2.2 Objectives and challenges of an accreditation system
  • 2.3 Potential components of a system
  • 2.4 Implementation approach and processes
  • 2.5 Impact of an accreditation system
• 3 Issues raised through service provider interviews
  • 3.1 Current structure and function of the service provision sector
  • 3.2 Current approaches to improving service quality and delivery
  • 3.3 Benefits and risks of introducing an accreditation system
  • 3.4 Workforce capacity impacts of the introduction of a national accreditation system
  • 3.5 The potential components of an accreditation of regulatory system

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