Problem Gambling - ATM | EFTPOS Functions and Capabilities (September 2002) KPMG Consulting 

Table of contents

1. Executive summary
   1.1 Introduction
   1.2 Key themes
   1.3 Moving forward
   1.4 Recommendations
2. Project approach
   2.1 Purpose of the consultancy
   2.2 Our approach
   2.3 Key areas of investigation
   2.3.1 Financial services sector
   2.3.2 Regulatory environment
   2.3.3 Community sector
   2.3.4 Gaming/gambling sector
3. Background
   3.1 Introduction
   3.1.1 The Commonwealth Government’s role in relation to gambling
   3.2 Gambling in Australia
   3.2.1 Definition of problem gambling
   3.2.2 Characteristics of problem gambling
   3.2.3 Commonwealth response to problem gambling
   3.3 Social and community service obligations of the financial sector
   3.3.1 The Productivity Commission Report
   3.4 Regulatory environment
   3.5 Industry overview
4. State and territory regulatory environment
   4.1.1 State and territory regulation of ATM and EFTPOS
   4.1.2 Regulatory framework
   4.1.3 Harm minimisation/responsible gambling measures
   4.1.4 Conclusions
5. ATM and EFTPOS - International experience
   5.1 United States
   5.1.1 National Gambling Impact Study Commission (NGISC) Report
   5.1.2 A case study
   5.2 Canada
   5.3 United Kingdom
   5.3.1 The Budd Report
   5.3.2 Provision of credit and access to ATMs
   5.3.3 Conclusions
   5.4 Summary – international and Australian environment
6. Community sector
   6.1 Summary
7. Gaming industry associations
   7.1 Key issues
   7.2 Summary
8. Financial services sector
   8.1.1 ATM/EFTPOS functionality
   8.1.2 Consultation with the financial services sector
   8.1.3 Future ATM and EFTPOS functions
   8.2 Emerging Themes
   8.3 Summary
9. Key themes
   9.1.1 Technical theme – capability, functionality, cost
   9.1.2 Regulatory/legislation
   9.1.3 Sector wide approach
   9.1.4 Strategy effectiveness
   9.1.5 Commercial impact
   9.1.6 Customer service implications
10. Recommendations
    10.1 Development of a national operational approach
    10.2 Prevention – curtailment of deployment of new technologies
    10.3 Harm reduction – shared responsibility
    10.3.1 ATM functionality
    10.3.2 Removing access to credit facilities
    10.3.3 Education strategies
    10.3.4 Self Help strategies
11. Getting it right – principles for change
    11.1 Development of a national operational approach
    11.2 Principles for change
12. Appendices
1. List of stakeholders consulted
2. References and source documents
3. Glossary of terms
4. Device functionality
5. Card statistics
6. Financial sector consultation questions results

© Commonwealth of Australia 2002
This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior permission from the Commonwealth available from the Department of Communications, Information Technology and the Arts. Requests and inquiries concerning reproduction and rights should be addressed to the Commonwealth Copyright Administration, Intellectual Property Branch, Department of Communication, Information Technology and the Arts, GPO Box 2154, Canberra ACT 2601.

Any views expressed in this paper do not represent the views of the Government, the Minister for Family and Community Services, the Department of Family and Community Services or any Commonwealth Department.

October 2002