Theme 1: Program Operational Framework
- Does the draft program operational framework and six key requirements in the discussion paper identify all the key factors that will support the more effective delivery of FSP services?
These are very thorough. Working collaboratively so that different agencies target different groups and so that all needs are met is a good way forward. Identifying gaps and acknowledging where one service provider may be able to fulfil a need because of particular expertise is good.
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Theme 2: Program Design
- How can we build flexible service models with improved service pathways that are consistent with the FSP principles and operational framework?
- How can we ensure the service system is able to adequately support and engage both universal and targeted client groups in a region?
Different agencies can submit their model of service provision based on their past experience and specific expertise. Using evidence based methodologies and description of what their program aims to target in terms of client group and proposed outcomes, a regionalised body can determine which programs satisfy requirements best for the known needs of the region. If a service provider answers some requirements well but needs others addressed, these may be able to be accommodated by further consultation.
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Theme 3: Service Delivery and Innovation
- Can we improve service delivery so that clients requiring services in any of the core FSP streams can enter through any FSP service (ie a 'no wrong door' approach)?
- How can we link with other community services (eg FaHCSIA and other Commonwealth programs, state /territory services such as child protection services and mental health)?
- Should we have a set of standards for staff delivering any FSP service?
- What quality service standards do you think the FSP should have and are there existing standards that might apply?
- In what circumstances would providers benefit from sharing information/data/resources (including offices, administrative processes, workers, products) and how could this be facilitated?
Each region needs to have effective interagency meetings for child and family services where a DoCs and Mental Health representative attends as well as other services. Not just another boring meeting but an opportunity to share what each service is doing, how we can support each other with DoCS and Mental Health services being a valuable resource to make sure services understand pathways and so that gaps can be identified
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Theme 4: Needs and Location
- What factors should be taken into account in determining the range of FSP services required for a region or community?
- What is the best way to specify service catchments/service delivery areas? For example: In delivering services should your delivery area be defined by statistical sub-divisions, local government regions, postcodes or by other means?
Parents who have participated in our FaHCSIA funded Local Answers Parenting and Playgroup Support program have identified some factors as to why they have enjoyed and benefitted from our program:
Acceptance of children with special needs eg child with autistic features (ie there is a specialised service for this but it is hard to access and a bit too confronting)
Low numbers - we have limited numbers to up to 10 parents and associated children in order to maximise benefits
Structured program that targets 2 main needs - building a strong parent/child relationship through play and addressing parents' needs for parent education and emotional support.
In other words, each region will have specific needs and each service provider will be known for what they particularly aim to address. This can be modified as new client or community needs are identified
At present, there are different methods used. The program mentioned above was based on need within an LGA region but if someone wanted to attend outside that LGA, they could still be considered based on their need for that particular program.
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Theme 5: Selection and Retention of Providers
- How should a balance be achieved between giving providers funding security, managing performance and ensuring services are located in areas of need?
- How should good performance in the FSP be identified?
- How should outcomes in the FSP be measured?
- What systems and processes could we use to support this?
- Two years of funding would be a minimum for a program to be effective but if their performance did not meet certain standards at regular reporting intervals, the funding may not continue to be forthcoming.
- Good performance should relate to the goals and strategies of the program, outcomes being achieved with case examples that highlight the positive outcomes. Not so much on numbers but quality outcomes.
- Goals, strategies, what's being achieved by how many, case examples, client surveys
- Reporting templates similar to the ones used in the Local Answers program
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Theme 6: Funding
- What are the key features that providers consider essential in building a rational and transparent system for distributing available resources?
Organisations submit a proposed model with goals and strategies and target groups, these should be evaluated as service models for the region. Those judged as most beneficial are funded for at least 2-3 years with reporting requirements attached to their funding. If they do not produce satisfactory reports, funding could be withdrawn.