Developing a Family Support Program

Consultation questions

Does the draft program operational framework and six key requirements identify all the key factors that will support the more effective delivery of FSP services?

How can we build flexible service models with improved service pathways that are consistent with the FSP principles and operational framework?
How can we ensure the service system is able to adequately support and engage both universal and targeted client groups in a region?

How can we improve service delivery so that clients requiring services in any of the core FSP streams can enter through any FSP service (ie a ‘no wrong door’ approach)?
How can we better link with other community services (eg FaHCSIA and other Commonwealth programs, state /territory services such as child protection services and mental health)?
Should we have a set of standards for staff delivering any FSP service?
What service quality standards do you think the FSP should have and are there existing standards that might apply?
In what circumstances would providers benefit from sharing information/data/resources (including offices, administrative processes, workers, products) and how could this be facilitated?

What factors should be taken into account in determining the range of FSP services required for a region or community?
What is the best way to specify service catchments/service delivery areas? For example: In delivering services should your delivery area be defined by statistical sub-divisions, local government regions, postcodes or by other means?

How should a balance be achieved between giving providers funding security, managing performance and ensuring services are located in areas of need?
How should good performance in the FSP be identified?
How should outcomes in the FSP be measured?
What systems and processes could we use to support this?

What are the key features that providers consider essential in building a rational and transparent system for distributing available resources?

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