Family Relationship Services Guidelines
9 Glossary
Assets: An Asset is defined as any item of personal, real or intangible property which has been created, acquired or leased wholly or partly with the Funding provided by FaHCSIA. The definition of Asset does not include the provision for minor capital or capital upgrade purchases and excludes Intellectual Property Rights and licences provided for in Clause 13 of the Multi Schedule Funding Agreement and Clause 14 of the Standard Funding Agreement.
Catchment: The geographical areas the funding recipient agrees to deliver services within. The catchment areas are described in terms of geographic areas - Statistical Divisions (SD), Statistical Sub Divisions (SSD) or Statistical Local Areas (SLA) as defined by the Australian Geographical Standards Classifications.
Client: A client is an individual, who is entitled to receive, receives or has received support or assistance from a FaHCSIA Funded Service.
Commonwealth: The Commonwealth of Australia.
Community Development/Access Strategies: The process of community engagement with a cross-section of interest groups to help define community needs, assist the development of community capacity, promote social inclusion and the design of services to meet needs. The identification of barriers that impede the access of community groups, and the development of strategies to address these barriers. The design of activities to increase the community's awareness of, access to, and participation in, funded services.
Complaint: Any expression of dissatisfaction (made to a funding recipient or FaHCSIA) regarding services received from a funding recipient.
Consortium: A temporary joint venture by two or more parties created for a specific purpose – e.g. bidding for or carrying out a contract.
Coordination: Working with other service providers and agencies to ensure clients receive support in a coordinated way, supporting the ‘no wrong door' policy. This may include case management, linkages to other services as well as assessment and reassessment of the client's need for services.
Discretionary Grant: Discretionary Grants are payments where the Portfolio Minister or paying agency has discretion in determining whether or not a particular applicant receives funding and may or may not impose related conditions.
Evaluation: Analysis and assessment of an activity.
Funding Agreement: The explanation of the legal relationship between the Commonwealth of Australia and the funding recipient which sets out the funding terms and conditions determined by the Department. The form of enforceable Funding Agreements includes deeds, contracts and exchange of letters. In this document the term ‘Funding Agreement' includes 2007-11 Multi-Schedule Funding Agreements, 2008-11 Multi-Schedule Funding Agreements and 2009-11 Standard Funding Agreement.
Funding Agreement Schedule: Details the operational requirements of the Funding Agreement for each funding recipient. Some of the information contained in the Agreement Schedule includes: the timeline, services, tasks and milestones that are expected to occur, and the resources (human and financial) allocated to each task.
Funding Recipient: A group or an individual receiving funding to deliver a service on behalf of FaHCSIA. Also referred to as an outlet, service provider or organisation.
Governance: The process, by which the program will be overseen, directed and controlled. It encompasses a range of responsibilities and qualities such as authority, accountability, risk management, stewardship, leadership and quality assurance.
Industry Representative Body: An organisation that represents a group of organisations engaged in similar activities or with a shared interest. As a part of their role, peak bodies act as a conduit to carry information on Commonwealth direction to the community and convey the views of their members to the Commonwealth.
Information and Referral: The identification of community services and available resources to provide community members with the supports necessary to assist them in meeting their identified needs. This includes informing them about benefits of the services and supports, what to expect when accessing these resources and facilitating warm referrals across agencies and organisations.
Lead Member: One of the participating parties in a consortium required to have a controlling or managing function and be responsible for the specified outcome. FaHCSIA will only enter into Funding Agreements with the lead member of consortia.
Memorandum of Understanding (MOU): A non-contractual document setting out a working arrangement between two or more parties, concentrating on mainly administrative matters.
Objective: A short statement of what the project is intended to achieve.
Outcomes: the impacts of the program on service users. Outcomes are often delayed or longer-term and may be intended or unanticipated. Intended outcomes for FRS are described in 4.2 Performance Framework. Outcomes should be distinguished from outputs.
Outreach: The provision of service through out-posted locations to increase service capacity across the catchment area.
Outlet: A location/facility where the services are delivered from.
Outputs: the products or services that are produced and delivered by a program to achieve the program's outcomes. Examples of FRS outputs include the provision of counselling or education services (see 7.4 Eligible Activities). Outputs should be distinguished from outcomes.
Performance indicators: quantitative or qualitative measures that point towards achievement of outcomes, processes or outputs. Performance indicators should be SMART —specific, measurable, achievable, realistic and timely.
Performance Management: The monitoring of performance information to ensure that individual providers and the program as a whole are achieving agreed targets and standards.
Preferred Applicant: An applicant chosen through a selection process to commence Funding Agreement negotiations. A preferred applicant does not become a funding recipient for relevant services until the negotiation process concludes and a Funding Agreement is signed.
Processes: the means used to produce the outputs designed to bring about the outcomes.
Program logic: a way of describing the relationship and linkages between program outputs, processes and outcomes.
Registered Client: is a person who has received support or assistance from an FRS service that has completed the Client Details Registration Form and given consent for their details to be stored by the FRS agency and entered into FRSP Online.
Risk Management: The culture, processes and structures that are directed towards realising potential opportunities whilst managing adverse effects. Risk management is a key business process and an essential component of sound management and good corporate governance within both public and private sector organisations.
Social Inclusion: is about participation; it is a method for social justice. It is about increasing opportunities for people, especially the most disadvantaged people, to engage in all aspects of community life (http://www.socialinclusion.sa.gov.au/). For more information visit www.socialinclusion.gov.au
Stakeholder: Any person, group or organisation that is significantly affected by, or has a significant impact on, the FRS sector or related activities.
Support: is service worker focused. Support activities include community education, conferences, organisational planning and management, promotion, improvement strategies, supervision, training and development.
Target Group: The person, group(s) or organisation(s) FRS are intended to benefit or reach.
Unregistered Client: is a person who receives support or assistance from an FRS service that has not completed the Client Details Registration Form or has not consented for their details to be stored by the FRS agency and entered into FRSP Online.
Vulnerable families: Families who face social and economic disadvantages and present with multiple significant needs impacting on relationships. Examples include mental health, other health issues, disability, child abuse, family violence, isolation, offending behaviours, financial difficulty, significant housing or employment issues, crisis situations or other similar circumstances.
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