National Disability Advocacy Program (NDAP) Quality Assurance Consultations Report

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Contents

• Table of contents
• 1. Introduction
• 2. Summary and recommendations
• 3. Quality Assurance framework
• 4. Principles guiding the change process
• 5. Overall perceptions of the Quality Assurance system
• 6. Definition of Advocacy
• 7. Standards and KPIs
• 8. Feedback on the Evidence Guidelines
• 9. Support from FaHCSIA to ensure that the Disability Advocacy Standards and KPI’s are accessible to people with disability
• 10. Attachment 1: Suite of Consultation Papers
• 11. Attachment 2: List of agency submissions

PART 2: Summary of written submissions

This section of the report provides a summary of the feedback from advocacy agencies and one individual based on 64 written submissions.

• 4. Principles guiding the change process
• 5. Overall perceptions of the Quality Assurance system
  • 5.1 The applicability of the Standards and KPIs to the work of agencies
  • 5.2 Concerns with the Quality Assurance system
• 6. Definition of Advocacy
  • 6.1 Advocacy ‘models’
    • 6.1.1 Citizen advocacy
    • 6.1.2 Individual advocacy
    • 6.1.3 Family advocacy
    • 6.1.4 Self advocacy model
    • 6.1.5 Systemic advocacy
    • 6.1.6 Legal advocacy

 

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Last modified 27 January, 2009