National Disability Advocacy Program (NDAP) Quality Assurance Consultations Report
PART 1: Quality Assurance framework for advocacy agencies
PART 2: Summary of written submissions
- 4. Principles guiding the change process
- 5. Overall perceptions of the Quality Assurance system
- 6. Definition of Advocacy
- 7. Standards and KPIs
- 7.1 Standard 1: Accessing advocacy
- 7.2 Standard 2: Individual needs
- 7.3 Standard 3: Decision-making and choice
- 7.4 Standard 4: Privacy, dignity and confidentiality
- 7.5 Standard 5: Participation and integration
- 7.6 Standard 6: Valued status
- 7.7 Standard 7: Complaints and disputes
- 7.8 Standard 8: Agency management
- 7.9 Standard 9: Wages and conditions
- 7.10 Standard 10: Training and support
- 7.11 Standard 11: Staff recruitment, employment, and training
- 7.12 Standard 12: Protection of human rights and freedom from abuse
- 8. Feedback on the Evidence Guidelines
- 8.1 Support for the specifically tailored Evidence Guidelines for each of the different models of advocacy
- 8.2 Ability to provide examples of evidence
- 8.3 Standard 1
- 8.4 Standard 2
- 8.5 Standard 3
- 8.6 Standard 4
- 8.7 Standard 5
- 8.8 Standard 6
- 8.9 Standard 7
- 8.10 Standard 8
- 8.11 Standard 10
- 8.12 Standard 11
- 8.13 Standard 12
- 8.14 General evidence examples
- 9. Support from FaHCSIA to ensure that the Disability Advocacy Standards and KPI’s are accessible to people with disability
- 10. Attachment 1: Suite of Consultation Papers
- 11. Attachment 2: List of agency submissions