Attachment C: Survey Frequencies and selected State crosstabulations - Deaf Auslan User Survey

Please Note:

It is not possible to draw robust quantitative inferences in relation to the views of Deaf Auslan users in Tasmania, ACT or the NT due to the small sample of users from these areas (n=7, 4 and 6 respectively). In addition, results relating to Western Australia and South Australia should be treated with caution (n=28 and 47 respectively). Frequency numbers in the tables below are weighted and give an indication of the total number of Australian Deaf Auslan Users of 16 years or over in the indicated category.

Deaf population by State
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	NSW	1670	34.1	34.1	34.1
	VIC	1142	23.3	23.3	57.4
	QLD	992	20.2	20.2	77.6
	WA	425	8.7	8.7	86.3
	SA	396	8.1	8.1	94.4
	TAS	155	3.2	3.2	97.5
	ACT	78	1.6	1.6	99.1
	NT	43	.9	.9	100.0
	Total	4900	100.0	100.0

Deaf population by region
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Metropolitan	3710	75.7	75.7	75.7
	Regional	909	18.6	18.6	94.3
	Remote	281	5.7	5.7	100.0
	Total	4900	100.0	100.0

Which of the following do you use to communicate with deaf people?
	Frequency	% of respondents
Auslan	4490	91.8%
Signed English	2114	43.2%
Tactile signing	231	4.7%
Other sign language(s)	953	19.5%
Lip reading	2208	45.1%
Written English	1731	35.4%
Telephone Typewriter (TTY)	3358	68.7%
Mobile telephone SMS	3609	73.8%
On-line communication	2678	54.8%
Video conferencing	232	4.8%
Other	609	12.4%

Which of the following do you use to communicate with deaf people?
	State
	NSW		VIC		QLD		WA		SA		TAS		ACT		NT
	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents
Auslan	1495	89.8%	1038	90.9%	919	92.7%	378	89.0%	384	98.0%	155	100.0%	78	100.0%	43	100.0%
Signed English	718	43.2%	429	37.6%	572	57.7%	178	41.8%	189	48.3%	28	17.9%
Tactile signing	77	4.7%	58	5.1%	40	4.1%	28	6.6%	28	7.1%
Other sign language(s)	377	22.6%	227	19.9%	86	8.6%	164	38.6%	54	13.8%	9	6.0%	36	46.0%
Lip reading	747	44.9%	519	45.4%	482	48.6%	210	49.5%	199	50.7%	34	22.2%			18	40.5%
Written English	526	31.6%	389	34.1%	449	45.3%	149	35.0%	158	40.2%	44	28.2%			17	39.2%
Telephone Typewriter (TTY)	1064	64.0%	819	71.7%	641	64.6%	371	87.3%	301	76.9%	96	62.3%	57	73.0%	9	20.3%
Mobile telephone SMS	1195	71.8%	893	78.2%	720	72.6%	351	82.6%	295	75.3%	96	62.3%	42	54.0%	18	40.5%
On-line communication	968	58.2%	697	61.0%	461	46.4%	271	63.9%	199	50.7%	44	28.2%	21	27.0%	18	40.5%
Video conferencing	95	5.7%	38	3.3%	19	1.9%	54	12.6%	28	7.1%
Other	260	15.6%	97	8.5%	139	14.0%	48	11.3%	56	14.4%					8	18.9%

Which of the following do you use to communicate with hearing people?
	Frequency	% of respondents
Auslan	2019	41.5%
Signed English	1109	22.8%
Tactile signing	225	4.6%
Other sign language(s)	221	4.5%
Lip reading	3087	63.4%
Written English	3761	77.2%
Telephone Typewriter (TTY)	2050	42.1%
Mobile telephone/SMS	2971	61.0%
On-line communication	2467	50.7%
Video conferencing	76	1.6%
Other	1357	27.9%

Which of the following do you use to communicate with hearing people?
	State
	NSW		VIC		QLD		WA		SA		TAS		ACT		NT
	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents	Frequency	% of respondents
Auslan	618	37.4%	520	45.5%	433	43.6%	163	38.5%	184	46.6%	58	37.7%	42	66.7%
Signed English	361	21.8%	199	17.5%	303	30.5%	90	21.2%	101	25.6%	33	21.5%	21	33.3%
Tactile signing	79	4.8%	59	5.2%	22	2.2%	27	6.4%	8	2.0%			21	33.3%	8	18.9%
Other sign language(s)	78	4.7%	29	2.6%	17	1.8%	75	17.7%					21	33.3%
Lip reading	1038	62.8%	696	60.9%	656	66.1%	283	66.6%	210	53.1%	136	88.0%	42	66.7%	26	60.8%
Written English	1337	80.9%	865	75.7%	715	72.1%	332	78.1%	336	85.0%	120	77.8%	21	33.3%	35	79.7%
Telephone Typewriter (TTY)	646	39.1%	514	45.0%	385	38.8%	181	42.5%	163	41.3%	111	71.8%	42	66.7%	9	20.3%
Mobile telephone/SMS	954	57.7%	748	65.5%	591	59.5%	284	66.9%	236	59.6%	120	77.8%	21	33.3%	18	40.5%
On-line communication	891	53.9%	614	53.8%	413	41.6%	285	67.1%	158	39.9%	68	43.7%	21	33.3%	18	40.5%
Video conferencing	22	1.3%	8	.7%	6	.6%	40	9.3%
Other	578	35.0%	223	19.5%	284	28.6%	159	37.5%	84	21.2%			21	33.3%	8	18.9%

How often do you use Auslan or other sign languages to communicate?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Every day	3777	77.1	80.6	80.6
	Sometimes, but not every day	909	18.5	19.4	100.0
	Total	4686	95.6	100.0
Missing	System	214	4.4
Total		4900	100.0

Number of visits to doctor in last 12 months
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	455	9.3	10.3	10.3
	1-4	1201	24.5	27.2	37.6
	5-9	1153	23.5	26.2	63.7
	10-14	790	16.1	17.9	81.7
	15+	808	16.5	18.3	100.0
	Total	4408	90.0	100.0
Missing	Non-zero, unable to determine number	491	10.0
Total		4900	100.0

Proportion of doctors' appointments at which a professional Auslan interpreter was provided when needed
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0%	1675	34.2	48.7	48.7
	0>50%	459	9.4	13.3	62.0
	50>100%	187	3.8	5.4	67.5
	100%	1120	22.9	32.5	100.0
	Total	3441	70.2	100.0
Missing	System	1459	29.8
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at a doctor's appointment?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	1234	25.2	34.2	34.2
	No	2373	48.4	65.8	100.0
	Total	3607	73.6	100.0
Missing	System	1293	26.4
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at a doctor's appointment?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	35.3%	16.2%	33.9%	39.7%	48.7%	87.3%	26.0%	76.2%
No	64.7%	83.8%	66.1%	60.3%	51.3%	12.7%	74.0%	23.8%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

If you could not get a professional Auslan interpreter for a doctor's appointment, what did you do?
	Frequency	% of respondents
I went to the doctor without the interpreter	1920	61.3%
I went to the doctor with a friend or family member to interpret	1109	35.4%
I postponed/delayed the doctor's appointment until a professional interpreter was available	221	7.1%
I cancelled the doctor's appointment	128	4.1%
Other	139	4.4%

When you use a professional Auslan interpreter for a doctor's appointment, who pays for the interpreter?
		Frequency	% of respondents
	The doctor provides an interpreter free-of-charge	447	17.3%
	The interpreting agency (eg the Deaf Society) provides the interpreter free-of-charge	1801	69.8%
	I contribute toward some of the cost and the interpreting agency pays the rest	30	1.2%
	I pay all the cost	170	6.6%
	Other	320	12.4%
	Other medical organisations/institutions	99	3.8%
Number of Respondents		2582	100.0%

How long do you need an Auslan interpreter for your doctors' appointments?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than 1 hour	2122	43.3	70.1	70.1
	Between 1 and 2 hours	773	15.8	25.5	95.6
	More than 2 hours	134	2.7	4.4	100.0
	Total	3030	61.8	100.0
Missing	System	1870	38.2
Total		4900	100.0

Number of visits to a public hospital in last 12 months
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	1896	38.7	50.7	50.7
	1-4	1301	26.5	34.8	85.5
	5-9	337	6.9	9.0	94.5
	10-14	138	2.8	3.7	98.2
	15+	66	1.3	1.8	100.0
	Total	3738	76.3	100.0
Missing	Non-zero, unable to determine number	1162	23.7
Total		4900	100.0

Proportion of public hospital visits at which a professional Auslan interpreter was provided when needed
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0%	461	9.4	26.4	26.4
	0>50%	96	2.0	5.5	31.9
	50>100%	61	1.3	3.5	35.5
	100%	1125	23.0	64.5	100.0
	Total	1744	35.6	100.0
Missing	System	3156	64.4
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at a public hospital?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	1229	25.1	66.1	66.1
	No	630	12.9	33.9	100.0
	Total	1859	37.9	100.0
Missing	System	3041	62.1
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at a public hospital?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	52.4%	77.9%	64.0%	58.4%	79.9%	100.0%	100.0%	76.2%
No	47.6%	22.1%	36.0%	41.6%	20.1%	.0%	.0%	23.8%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

If you could not get a professional Auslan interpreter at a public hospital, what did you do?
	Frequency	% of respondents
I went ahead with my medical treatment without an interpreter	448	44.9%
I went to the public hospital with a friend or family member to interpret	455	45.5%
I postponed/delayed my medical treatment until a professional interpreter was available	130	13.0%
Other	45	4.5%

If you used a professional Auslan interpreter at a public hospital, who paid for the interpreter?
	Frequency	% of respondents
The hospital provided the interpreter free-of-charge	906	57.3%
The interpreting agency (eg the Deaf Society) provided the interpreter free-of-charge	575	36.4%
I contributed toward some of the cost and the interpreting agency pays the rest
I paid all the cost
Other	198	12.5%

How long do you need an Auslan interpreter for your appointments at a public hospital?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than 1 hour	613	12.5	36.9	36.9
	Between 1 and 2 hours	629	12.8	37.9	74.8
	More than 2 hours	418	8.5	25.2	100.0
	Total	1660	33.9	100.0
Missing	System	3240	66.1
Total		4900	100.0

Number of visits to a private hospital in last 12 months
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	4266	87.1	88.3	88.3
	1-4	488	10.0	10.1	98.4
	5-9	41	.8	.9	99.3
	10-14	24	.5	.5	99.8
	15+	12	.2	.2	100.0
	Total	4831	98.6	100.0
Missing	Non-zero, unable to determine number	69	1.4
Total		4900	100.0

Proportion of private hospital visits at which a professional Auslan interpreter was provided when needed
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0%	197	4.0	34.9	34.9
	0>50%	29	.6	5.2	40.1
	50>100%	6	.1	1.1	41.2
	100%	333	6.8	58.8	100.0
	Total	566	11.6	100.0
Missing	System	4334	88.4
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at a private hospital?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	333	6.8	58.8	58.8
	No	233	4.8	41.2	100.0
	Total	566	11.6	100.0
Missing	System	4334	88.4
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at a private hospital?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	51.1%	32.7%	58.4%	75.0%	62.0%	100.0%	100.0%	100.0%
No	48.9%	67.3%	41.6%	25.0%	38.0%	.0%	.0%	.0%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

If you could not get a professional Auslan interpreter at a private hospital, what did you do?
	Frequency	% of respondents
I went ahead with my medical treatment without an interpreter	167	47.8%
I went to the private hospital with a friend or family member to interpret	162	46.3%
I postponed/delayed my medical treatment until a professional interpreter was available
Other	30	8.6%

If you used a professional Auslan interpreter at a private hospital, who paid for the interpreter?
	Frequency	% of respondents
The hospital provided the interpreter free-of-charge	106	26.1%
The interpreting agency (eg the Deaf Society) provided the interpreter free-of-charge	242	59.5%
I contributed some of the cost and the interpreting agency paid the rest	7	1.6%
I paid all the cost	30	7.4%
Other	59	14.5%

How long do you need an Auslan interpreter for your appointments at private hospitals?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than 1 hour	224	4.6	48.1	48.1
	Between 1 and 2 hours	153	3.1	33.0	81.1
	More than 2 hours	88	1.8	18.9	100.0
	Total	465	9.5	100.0
Missing	System	4435	90.5
Total		4900	100.0

Number of appointments with other health professionals in last 12 months
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	2503	51.1	53.7	53.7
	1-4	1304	26.6	28.0	81.6
	5-9	408	8.3	8.8	90.4
	10-14	218	4.5	4.7	95.0
	15+	231	4.7	5.0	100.0
	Total	4665	95.2	100.0
Missing	Non-zero, unable to determine number	235	4.8
Total		4900	100.0

Proportions of appointments with other health professionals at which a professional Auslan interpreter was provided when needed
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0%	1041	21.2	55.4	55.4
	0>50%	117	2.4	6.2	61.6
	50>100%	21	.4	1.1	62.7
	100%	700	14.3	37.3	100.0
	Total	1878	38.3	100.0
Missing	System	3021	61.7
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at appointments with other health professionals?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	700	14.3	37.1	37.1
	No	1185	24.2	62.9	100.0
	Total	1885	38.5	100.0
Missing	System	3015	61.5
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one at appointments with other health professionals?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	39.9%	16.9%	50.3%	23.3%	70.0%	17.5%	.0%	68.1%
No	60.1%	83.1%	49.7%	76.7%	30.0%	82.5%	.0%	31.9%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	.0%	100.0%

If you could not get a professional Auslan interpreter for appointments with other health professionals, what did you do?
	Frequency	% of respondents
I went to the appointment without an interpreter	922	55.9%
I went to the appointment with a friend or family member to interpret	541	32.8%
I postponed/delayed the appointment until a professional interpreter was available	79	4.8%
I cancelled the appointment	100	6.1%
Other	246	14.9%

If you used a professional Auslan interpreter for appointments with other health professionals, who paid for the interpreter?
	Frequency	% of respondents
The health professional provided an interpreter free-of-charge	304	23.4%
The interpreting agency (eg the Deaf Society) provided the interpreter free-of-charge	617	47.6%
I contributed some of the cost and the interpreting agency paid the rest
I paid all the cost	65	5.0%
Other	457	35.2%

How long do you need an Auslan interpreter for your appointments with other health professionals?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than 1 hour	842	17.2	55.2	55.2
	Between 1 and 2 hours	583	11.9	38.3	93.5
	More than 2 hours	99	2.0	6.5	100.0
	Total	1524	31.1	100.0
Missing	System	3376	68.9
Total		4900	100.0

Number of appointments for legal or financial matters in last 12 months
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	2764	56.4	58.1	58.1
	1-4	1438	29.3	30.2	88.4
	5-9	364	7.4	7.7	96.0
	10-14	129	2.6	2.7	98.7
	15+	61	1.2	1.3	100.0
	Total	4754	97.0	100.0
Missing	Non-zero, unable to determine number	145	3.0
Total		4900	100.0

Proportion of legal or financial meetings at which a professional Auslan interpreter was provided when needed
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0%	835	17.0	44.3	44.3
	0>50%	155	3.2	8.2	52.5
	50>100%	31	.6	1.6	54.1
	100%	865	17.7	45.9	100.0
	Total	1885	38.5	100.0
Missing	System	3015	61.5
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one for legal or financial matters?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	865	17.7	45.9	45.9
	No	1020	20.8	54.1	100.0
	Total	1885	38.5	100.0
Missing	System	3015	61.5
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one for legal or financial matters?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	42.7%	38.2%	48.9%	50.0%	42.5%	100.0%	.0%	68.1%
No	57.3%	61.8%	51.1%	50.0%	57.5%	.0%	100.0%	31.9%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

If you could not get a professional Auslan interpreter, what did you do?
	Frequency	% of respondents
I went to the appointment/meeting without an interpreter	762	50.0%
I went to the appointment/meeting with a friend or family member to interpret	491	32.2%
I postponed/delayed the appointment/meeting until a professional interpreter was available	236	15.5%
I cancelled the appointment/meeting	78	5.1%
Other	254	16.6%

If you used a professional Auslan interpreter for legal or financial appointments/meetings, who paid for the interpreter?
	Frequency	% of respondents
The legal or financial institution provided an interpreter free-of-charge	447	32.3%
The interpreting agency (eg the Deaf Society) provided the interpreter free-of-charge	680	49.0%
I contributed some of the cost and the interpreting agency paid the rest	11	.8%
I paid all the costs	90	6.5%
Other	331	23.9%

Number of times an Auslan interpreter was needed for education or employment matters in the last 12 months
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0	2134	43.6	49.0	49.0
	1-4	790	16.1	18.1	67.1
	5-9	485	9.9	11.1	78.3
	10-14	226	4.6	5.2	83.5
	15+	720	14.7	16.5	100.0
	Total	4355	88.9	100.0
Missing	Non-zero, unable to determine number	545	11.1
Total		4900	100.0

Proportion of education and employment matters for which a professional Auslan interpreter was provided when needed
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	0%	315	6.4	12.2	12.2
	0>50%	132	2.7	5.1	17.4
	50>100%	108	2.2	4.2	21.6
	100%	2016	41.1	78.4	100.0
	Total	2570	52.5	100.0
Missing	System	2330	47.5
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one for education or employment matters?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	2016	41.1	78.4	78.4
	No	554	11.3	21.6	100.0
	Total	2570	52.5	100.0
Missing	System	2330	47.5
Total		4900	100.0

In the past 12 months were you always able to get a professional Auslan interpreter when you needed one for education or employment matters?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	83.9%	66.0%	74.0%	77.4%	82.6%	89.4%	100.0%	100.0%
No	16.1%	34.0%	26.0%	22.6%	17.4%	10.6%	.0%	.0%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

If you could not get a professional Auslan interpreter for education or employment matters, what did you do?
	Frequency	% of respondents
I went to the appointment/meeting without an interpreter	416	43.6%
I went to the appointment/meeting with a friend or family member to interpret	272	28.5%
I postponed/delayed the appointment/meeting until a professional interpreter was available	262	27.5%
I cancelled the appointment/meeting	251	26.3%
Other	124	13.0%

If you used a professional Auslan interpreter for education and employment matters, who paid for the interpreter?
	Frequency	% of respondents
The education institution, employment agency or employer provided an interpreter free-of-charge	1934	75.9%
The interpreting agency (eg the Deaf Society) provided the interpreter free-of-charge	657	25.8%
I contributed some of the cost and the interpreting agency paid the rest	9	.4%
I paid all the costs	55	2.2%
Other	260	10.2%

In the last 12 months, were there other times (not covered above) when you needed a professional Auslan interpreter, but were not able to get one?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	1760	35.9	47.2	47.2
	No	1968	40.2	52.8	100.0
	Total	3728	76.1	100.0
Missing	System	1172	23.9
Total		4900	100.0

In the last 12 months, were there other times (not covered above) when you needed a professional interpreter, BUT were not able to get an interpreter?
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Yes	42.6%	53.9%	40.2%	52.9%	48.7%	100.0%	50.0%	100.0%
No	57.4%	46.1%	59.8%	47.1%	51.3%	.0%	50.0%	.0%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

Do you use family or friends - not professional Auslan interpreters - to interpret for you sometimes?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes - I use family and friends to interpret for me	3182	64.9	69.0	69.0
	No - I do not use family or friends to interpret for me	1427	29.1	31.0	100.0
	Total	4609	94.1	100.0
Missing	System	291	5.9
Total		4900	100.0

Why do you use family and friends - not professional Auslan interpreters - to interpret for you?
	Frequency	% of respondents
There are no professional interpreters available in my area	784	24.2%
Professional interpreters are not always available when I need them	1632	50.3%
I prefer to use someone I know and trust	1305	40.2%
It is easier to use family and/or friends	1734	53.4%
I did not know there were professional interpreters available	316	9.7%
I cannot afford to pay for a professional interpreter	1441	44.4%
I have another reason for using family and friends to interpret rather than professional interpreters	848	26.1%

Overall, how good are the family and friends who interpret for you in Auslan signing skills?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	804	16.4	26.4	26.4
	Good	712	14.5	23.4	49.7
	Average	769	15.7	25.2	74.9
	Poor	439	9.0	14.4	89.3
	Very Poor	325	6.6	10.7	100.0
	Total	3048	62.2	100.0
Missing	Don't Know/Not Applicable	11	.2
	System	1840	37.6
	Total	1851	37.8
Total		4900	100.0

Overall, how good are the family and friends who interpret for you in being ready to help you when you need Auslan interpreting?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	948	19.4	32.2	32.2
	Good	796	16.2	27.0	59.1
	Average	604	12.3	20.5	79.6
	Poor	386	7.9	13.1	92.7
	Very Poor	215	4.4	7.3	100.0
	Total	2949	60.2	100.0
Missing	Don't Know/Not Applicable	19	.4
	System	1933	39.4
	Total	1951	39.8
Total		4900	100.0

Overall, how good are the family and friends who interpret for you in being at meetings on time (not being late)?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1383	28.2	48.9	48.9
	Good	749	15.3	26.5	75.3
	Average	490	10.0	17.3	92.7
	Poor	137	2.8	4.8	97.5
	Very Poor	71	1.4	2.5	100.0
	Total	2831	57.8	100.0
Missing	Don't Know/Not Applicable	8	.2
	System	2062	42.1
	Total	2069	42.2
Total		4900	100.0

Overall, how good are the family and friends who interpret for you in understanding your communication needs?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1353	27.6	43.1	43.1
	Good	827	16.9	26.4	69.5
	Average	674	13.8	21.5	91.0
	Poor	224	4.6	7.1	98.1
	Very Poor	58	1.2	1.9	100.0
	Total	3136	64.0	100.0
Missing	System	1764	36.0
Total		4900	100.0

Overall, how good are the family and friends who interpret for you in being private and confidential with your information?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1545	31.5	50.9	50.9
	Good	707	14.4	23.3	74.2
	Average	555	11.3	18.3	92.4
	Poor	94	1.9	3.1	95.5
	Very Poor	136	2.8	4.5	100.0
	Total	3037	62.0	100.0
Missing	Don't Know/Not Applicable	8	.2
	System	1856	37.9
	Total	1863	38.0
Total		4900	100.0

Why do you use professional Auslan interpreters - not your family and friends?
	Frequency	% of respondents
My family and friends are not always available or are unable to help	1423	35.3%
Professional interpreters provide better interpreting services	3047	75.5%
To protect my privacy	1929	47.8%
I have another reason for using professional interpreters rather than family and friends	1235	30.6%

Overall, how good are professional interpreters you use in Auslan signing skills?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	2335	47.7	56.5	56.5
	Good	1289	26.3	31.2	87.7
	Average	439	9.0	10.6	98.3
	Poor	29	.6	.7	99.0
	Very Poor	42	.9	1.0	100.0
	Total	4135	84.4	100.0
Missing	System	765	15.6
Total		4900	100.0

Overall, how good are professional interpreters you use in being ready to help you when you need Auslan interpreting?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1866	38.1	45.8	45.8
	Good	1200	24.5	29.5	75.3
	Average	732	14.9	18.0	93.2
	Poor	192	3.9	4.7	98.0
	Very Poor	83	1.7	2.0	100.0
	Total	4073	83.1	100.0
Missing	Don't Know/Not Applicable	8	.2
	System	819	16.7
	Total	827	16.9
Total		4900	100.0

Overall, how good are professional Auslan interpreters you use in being at meetings on time (not being late)?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1876	38.3	46.9	46.9
	Good	1281	26.1	32.0	79.0
	Average	737	15.0	18.4	97.4
	Poor	71	1.4	1.8	99.2
	Very Poor	34	.7	.8	100.0
	Total	3998	81.6	100.0
Missing	System	902	18.4
Total		4900	100.0

Overall, how good are professional Auslan interpreters you use in understanding your communication needs?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1847	37.7	46.0	46.0
	Good	1365	27.9	34.0	80.0
	Average	695	14.2	17.3	97.3
	Poor	62	1.3	1.5	98.8
	Very Poor	46	.9	1.2	100.0
	Total	4015	81.9	100.0
Missing	System	885	18.1
Total		4900	100.0

Overall, how good are professional Auslan interpreters you use in being private and confidential with your information?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	2110	43.1	54.2	54.2
	Good	1125	23.0	28.9	83.1
	Average	542	11.1	13.9	97.1
	Poor	66	1.4	1.7	98.8
	Very Poor	48	1.0	1.2	100.0
	Total	3891	79.4	100.0
Missing	Don't Know/Not Applicable	64	1.3
	System	945	19.3
	Total	1009	20.6
Total		4900	100.0

Overall, how good are professional Auslan interpreters you use in value for money?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1137	23.2	36.0	36.0
	Good	809	16.5	25.6	61.6
	Average	897	18.3	28.4	90.0
	Poor	140	2.9	4.4	94.4
	Very Poor	176	3.6	5.6	100.0
	Total	3159	64.5	100.0
Missing	Don't Know/Not Applicable	70	1.4
	System	1671	34.1
	Total	1740	35.5
Total		4900	100.0

How good are interpreting agencies (e.g. Deaf Society) at finding an Auslan interpreter that is good for your needs?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1544	31.5	37.5	37.5
	Good	1355	27.6	32.9	70.5
	Average	801	16.3	19.5	90.0
	Poor	226	4.6	5.5	95.5
	Very Poor	187	3.8	4.5	100.0
	Total	4111	83.9	100.0
Missing	Don't Know/Not Applicable	15	.3
	System	773	15.8
	Total	789	16.1
Total		4900	100.0

How good are interpreting agencies (e.g. Deaf Society) at booking Auslan interpreters for you?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Very Good	1434	29.3	36.1	36.1
	Good	1132	23.1	28.5	64.6
	Average	857	17.5	21.5	86.1
	Poor	363	7.4	9.1	95.2
	Very Poor	189	3.9	4.8	100.0
	Total	3975	81.1	100.0
Missing	Don't Know/Not Applicable	31	.6
	System	894	18.2
	Total	925	18.9
Total		4900	100.0

I would use video remote interpreting if it became more available
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	951	19.4	22.9	22.9
	Agree	822	16.8	19.8	42.6
	Don't Know	1775	36.2	42.7	85.3
	Disagree	292	6.0	7.0	92.3
	Strongly Disagree	321	6.6	7.7	100.0
	Total	4161	84.9	100.0
Missing	System	739	15.1
Total		4900	100.0

In many situations video remote interpreting would be an alternative to having the Auslan interpreter attend in person
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	738	15.1	18.5	18.5
	Agree	735	15.0	18.4	37.0
	Don't Know	1743	35.6	43.8	80.7
	Disagree	361	7.4	9.1	89.8
	Strongly Disagree	407	8.3	10.2	100.0
	Total	3984	81.3	100.0
Missing	System	916	18.7
Total		4900	100.0

Mostly I can get a professional Auslan interpreter when I need one
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	1290	26.3	28.6	28.6
	Agree	1754	35.8	38.8	67.4
	Don't Know	690	14.1	15.3	82.6
	Disagree	500	10.2	11.1	93.7
	Strongly Disagree	284	5.8	6.3	100.0
	Total	4518	92.2	100.0
Missing	System	382	7.8
Total		4900	100.0

Mostly I can get a professional Auslan interpreter when I need one
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Strongly Agree	24.0%	24.4%	29.9%	23.0%	50.3%	43.7%	66.7%	20.3%
Agree	45.0%	30.9%	39.4%	45.8%	28.5%	50.3%	.0%	40.5%
Don't Know	17.6%	16.6%	14.9%	12.6%	11.4%	6.0%	.0%	18.9%
Disagree	9.4%	19.1%	5.6%	18.6%	2.6%	.0%	33.3%	.0%
Strongly Disagree	3.9%	9.0%	10.2%	.0%	7.3%	.0%	.0%	20.3%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

If I needed a professional Auslan interpreter quickly, I could get one.
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	733	15.0	16.6	16.6
	Agree	1094	22.3	24.7	41.3
	Don't Know	1122	22.9	25.3	66.6
	Disagree	821	16.8	18.5	85.2
	Strongly Disagree	657	13.4	14.8	100.0
	Total	4427	90.4	100.0
Missing	System	473	9.6
Total		4900	100.0

If I needed a professional Auslan interpreter quickly, I could get one.
	State
	NSW	VIC	QLD	WA	SA	TAS	ACT	NT
	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %	Valid %
Strongly Agree	11.8%	20.0%	16.6%	19.5%	21.2%	20.0%	.0%	40.5%
Agree	26.4%	15.1%	19.6%	27.8%	44.5%	64.7%	.0%	40.5%
Don't Know	29.2%	23.0%	33.5%	17.9%	17.1%	7.7%	.0%	.0%
Disagree	19.6%	17.1%	21.0%	17.5%	9.9%	7.7%	63.0%	18.9%
Strongly Disagree	13.0%	24.8%	9.2%	17.3%	7.3%	.0%	37.0%	.0%
Total	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%	100.0%

I am willing to pay some of the cost for a professional Auslan interpreter.
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	38	.8	.9	.9
	Agree	379	7.7	8.8	9.7
	Don't Know	996	20.3	23.1	32.8
	Disagree	849	17.3	19.7	52.5
	Strongly Disagree	2044	41.7	47.5	100.0
	Total	4307	87.9	100.0
Missing	System	593	12.1
Total		4900	100.0

When Government agencies provide services to deaf people they regularly (or often) provide Auslan interpreters.
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	1134	23.2	25.6	25.6
	Agree	1442	29.4	32.5	58.1
	Don't Know	1082	22.1	24.4	82.5
	Disagree	552	11.3	12.4	94.9
	Strongly Disagree	226	4.6	5.1	100.0
	Total	4436	90.5	100.0
Missing	System	463	9.5
Total		4900	100.0

Employers regularly (or often) provide Auslan interpreters to deaf employees.
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	737	15.0	17.1	17.1
	Agree	1014	20.7	23.5	40.6
	Don't Know	1136	23.2	26.3	66.9
	Disagree	724	14.8	16.8	83.7
	Strongly Disagree	702	14.3	16.3	100.0
	Total	4313	88.0	100.0
Missing	System	587	12.0
Total		4900	100.0

Private service providers regularly (or often) provide Auslan interpreters to deaf customers.
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Strongly Agree	661	13.5	15.3	15.3
	Agree	627	12.8	14.5	29.7
	Don't Know	1477	30.2	34.1	63.9
	Disagree	709	14.5	16.4	80.2
	Strongly Disagree	856	17.5	19.8	100.0
	Total	4330	88.4	100.0
Missing	System	570	11.6
Total		4900	100.0

Age group of respondents
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Under 25 years	757	15.5	15.5	15.5
	25 - 34 years	1150	23.5	23.5	38.9
	35 - 44 years	1389	28.3	28.3	67.3
	45 - 54 years	835	17.0	17.0	84.3
	Over 55 years	768	15.7	15.7	100.0
	Total	4900	100.0	100.0

Gender of respondents
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Male	2090	42.7	43.0	43.0
	Female	2774	56.6	57.0	100.0
	Total	4864	99.3	100.0
Missing	System	36	.7
Total		4900	100.0

Employment status
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Permanent employment equal to or greater than 15 hours a week	1113	22.7	23.2	23.2
	Permanent employment less than 15 hours a week	139	2.8	2.9	26.1
	Regular casual employment equal to or greater than 15 hours	363	7.4	7.6	33.7
	Regular casual employment less than 15 hours a week	208	4.2	4.3	38.1
	Irregular casual employment	247	5.0	5.2	43.2
	Unemployed	1289	26.3	26.9	70.1
	Retired	529	10.8	11.0	81.1
	Other	903	18.4	18.9	100.0
	Total	4790	97.8	100.0
Missing	System	110	2.2
Total		4900	100.0

What industry do you work in now?
	Frequency	% of respondents
Retail	151	7.3%
Manufacturing - light - heavy	325	15.8%
Hospitality	160	7.8%
Tourism	24	1.1%
Service	623	30.2%
Health	108	5.3%
Government (Federal, State, or local)	683	33.1%
Building	113	5.5%

What is the highest level of education you have completed?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Less than Year 10 or equivalent	1040	21.2	22.1	22.1
	Year 10 or equivalent	840	17.1	17.8	39.9
	Year 11-12 or equivalent	545	11.1	11.6	51.5
	Trade or TAFE	1016	20.7	21.5	73.0
	Diploma, Associate Diploma	447	9.1	9.5	82.5
	Degree	473	9.6	10.0	92.5
	Post Graduate Qualification	202	4.1	4.3	96.8
	Other	151	3.1	3.2	100.0
	Total	4714	96.2	100.0
Missing	System	186	3.8
Total		4900	100.0

Did someone else help you complete this survey?
		Frequency	Percent	Valid Percent	Cumulative Percent
Valid	Yes	1560	31.8	34.0	34.0
	No - I did not need help to complete this survey.	3031	61.9	66.0	100.0
	Total	4592	93.7	100.0
Missing	System	308	6.3
Total		4900	100.0

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