Quality Strategy Toolkit
for Disability Employment and Rehabilitation Services
Home » Quality Strategy Toolkit » Part 5: Contacts and resources
| Organisation name | Contact details |
|---|---|
| Joint Accreditation System of Australia and New Zealand (JAS-ANZ) | Level 1, Law Society Building, 11 London Circuit, Canberra, ACT 2600 GPO Box 170, Canberra, ACT 2601 Phone: 02 2 6232 2000 (Switchboard) Fax: 02 6262 7980 Email: contact@jas-anz.com.au |
| Location | Contact details |
|---|---|
| Information for Disability Employment | Job Access website: |
| National Office | Disability Employment Services Branch, GPO Box 9879 Canberra ACT 2601 Vocational Rehabilitation Taskforce GPO Box 9879 Canberra ACT 2601 |
| Location | Contact details |
|---|---|
| National | Phone: 1300 653 227 (local call cost) |
| NSW & ACT | QA Contact Postal address: Phone: 1300 653 227 |
| NT | QA Contact Phone: (08) 8936 6366 |
| Qld | QA Contact Phone: (07) 3004 4703 |
| SA | QA Contact Phone: (08) 8400 2100 |
| Tas | QA Contact Phone: (03) 6211 9300 |
| Vic | QA Contact PO Box 9820 Phone: (03) 8626 1143 |
| WA | QA Contact Phone: (08) 9229 1500 |
| Certification body | Contact details |
|---|---|
| BSI Benchmark Certification | Level 1, Suite 108 Phone: (02) 8877 7100, 1300 730 134 Email: backoffice@benchmark.com.au |
| Global-Mark Pty Ltd | Suite 4.07, 32 Delhi Road Phone: (02) 9886 0222, 1300 766 509 |
| Institute for Healthy Communities Australia Certification Pty Ltd |
PO Box 5582 Phone: (07) 3844 2222 Email: ihca@ihca.com.au |
| International Standards Certifications | PO Box 149 R Phone: (02) 9894 6242 Email:info@isc-worldwide.com |
| NCS International Pty. Ltd. | Unit 1, 13 King William Road Phone: (08) 8291 2600 Email: info@ncsi.com.au |
| SAI Global | Locked Bag 2000 Phone: (07) 3834 7400 Email: assurance@saiglobal.com |
| Organisation | Contact details |
|---|---|
| Administrative Appeals Tribunal | Phone: 1300 653 227 (local call cost) |
| Commonwealth Ombudsman | QA Contact Postal address: Phone: 1300 653 227 |
| Complaints Resolution and Referral Service (CRRS) | Locked Bag 2705 Phone: Free call 1800 880 052 or (02) 9370 3174 Email: crrs@pwd.org.au |
| Department of Education, Employment and Workplace Relations (DEEWR) Customer Service Line |
Phone: Free call 1800 805 260 |
| Human Rights and Equal Opportunity Commission (HREOC) | |
| National Disability Service Abuse and Neglect Hotline | Locked Bag 2705 Phone: Free call 1800 880 052 or (02) 9370 3174 |
| Peak Body | Contact details |
|---|---|
| ACE National Network Inc | Suite 514 Phone: (03) 8676 0353 |
| AFDO (Australian Federation of Disability Organisations) | 247 Flinders Lane Phone: 03 9662 3324 |
| NCID (National Council on Intellectual Disability) | PO Box 771 Phone: (02) 6296 4400 |
| NDS (National Disability Services) | Locked Bag 3002 Ph/TTY: (02) 6283 3200 |
| NEDA (National Ethnic Disability Alliance) | PO Box 381 Phone: (02) 9687 8933 |
| Peak Body | Contact details |
|---|---|
| Full version of Disability Services Standards (FaHCSIA) and Disability Services Standards (DEEWR) | |
| Easy English and community language versions | |
| Disability Services Standards Workshops |
| Organisation | Contact details |
|---|---|
National Ethnic Disability Alliance (NEDA). NEDA is the national consumer peak for people from a NESB with disability, their families and carers. |
PO Box 9381 Phone: (02) 9687 8933 |
ACT ACT Multicultural Council (ACTMC). ACTMC is the ACT state member of the NEDA network. The ACTMC provides a source of advocacy and representation for migrants of non- English speaking cultures, including those with disabilities. |
Post: PO Box 394 Phone: (02) 6249 8994 |
NSW Multicultural Disability Advocacy Association of NSW (MDAA). MDAA is the NSW state member of the NEDA network. MDAA provides individual and systemic advocacy services to people from a NESB with disability, their families and carers. |
Post: PO Box 381 Phone: (02) 9891 6400 |
NT Multicultural Community Services of Central Australia (MSCSA). MCSCA is the NT member of the NEDA network. |
Post: PO Box 1160 Phone: (08) 8952 8776 Email: mcsca@alicesprings.net.au |
Qld Queensland Disability Network (QDN) QDN is the QLD state member of the NEDA network. |
Post: c/- MDA Level 2 Phone: (07) 3394 9304 |
SA Multicultural Advocacy & Liaison Services of SA (MALSSA). MALSSA is the SA state member of the NEDA network. |
Post: PO Box 23 Phone: (08) 8244 7777 |
Tas Multicultural Council of Tasmania |
Post: GPO Box 798H Phone: (03) 6231 5067 |
Vic Action on Disability in Ethnic Communities (ADEC). ADEC is not a member of the NEDA network. ADEC is the peak body in Victoria for people from a NESB with disability, their families and carers. ADEC provides individual and systemic advocacy services to people from a NESB with disability, their families and carers.
Migrant Resource Centre North West Region (MRCNW). MRCNW is the Victorian member of the NEDA network. MRCNW provides information and support to migrants and refugees. |
ADEC: Phone: (03) 9480 1666
MRCNW: Phone: (03) 9367 6044 |
WA Ethnic Disability Advocacy Centre (EDAC) EDAC is the WA state member of the NEDA network. EDAC aims to promote and safeguard the rights of ethnic people with disabilities and their carers. |
320 Rokeby Road Phone: (08) 9388 7455 |
| Organisation | Contact details |
|---|---|
| Australian Fair Pay Commission | This website includes information about Minimum Wage decisions and Australian Pay and Classification Scales. |
| Workplace Authority | This website contains information about the workplace relations system. The Workplace Authority is also responsible for assessing workplace agreements against the 'Fairness Test'. |
| Workplace Infoline | Phone: 1300 363 264 |
| Workplace Ombudsman | This website includes information, resources and complaints handling related to the workplace relations system. |
| Organisation | Contact details |
|---|---|
| Disability Services OH&S Project (DSOP) | |
| ACT Workcover | Phone: (02) 6205 0200 Fax: (02) 6205 0336 Email: workcover@act.gov.au |
| NSW Workcover | Phone: (02) 4321 5000 Fax: (02) 4325 4145 |
| NT Worksafe | Phone: 1800 019 115 (free call) Email: ntworksafe.deet@nt.gov.au |
| Qld Workcover | Phone: 1300 362 128 Fax: 1300 651 387 Email: info@workcoverqld.com.au |
| SA Workcover | Phone: 13 18 55 Disability Stakeholder Committee OHS&W Kit is available from this site. |
| Tas Workcover | Phone: 03 6233 7657 |
| Vic Workcover | Phone: (03) 9641 1444 Email: info@workcover.vic.gov.au |
| WA Workcover | Phone: (08) 9388 5555 Fax: (08) 9388 5550 |
| Organisation | Contact details |
|---|---|
| Privacy Commissioner | GPO Box 5218 Phone: 1300 363 992 |
| Document | Location |
|---|---|
| Commonwealth Disability Strategy | Information available from FaHCSIA website |
| Disability Services Act 1986 (Cth) | Can be downloaded from Commonwealth of Australia Law |
| Evaluation Report: Jenny Pearson and Associates and FaHCSIA, Evaluation of the Quality Strategy for Disability Employment Services and Rehabilitation Services: Final Report, 2006 |
Available from FaHCSIA website |
| Organisation | Contact details |
|---|---|
| Consumer Training and Support Products | |
Complaints Resolution and Referral Service |
Locked Bag 2705 Strawberry Hills NSW 2012 Phone: Free call 1800 880 052 or (02) 9370 3174 Fax : (02) 9318 1372 Email: crrs@pwd.org.au |
| Disability Services Standards Workshops | Continous Improvement Handbook |
| JobAccess website: Information and resources to assist with employment for people with disability |
Phone: 1800 464 800 |