Continuous improvement
Standard 5: Tools
Tool 5.1: Checklist—culturally competent approach to participation and integration
You can use this checklist to consider how your service can develop culturally competent service practices regarding Standard 5: Participation and integration. These are continuous improvement suggestions rather than required parts of the Standard.
| Culturally competent service provision: Participation and integration 9 |
| Things to consider: |
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| Do we ensure that proposed services and activities are not in conflict with the participants’/supported employees’ cultural and religious beliefs and practices? |
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| Do we offer participants/supported employees the choice of being linked with other service agencies, either ethno-specific or generic services, or both? |
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| Do we network and liaise with relevant ethnic organisations to facilitate the participation and integration of participants/supported employees in their own communities? |
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| Agency coordination |
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| Do we compile a community profile so that current information is available about the ethnic background of residents in the service’s catchment area? |
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| Do we align the ethnic profile of applicants and the agency’s current participant/supported employee groups to more closely reflect the demographics of the service catchment area? |
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| Do we investigate referral rates when there is a low or nil response from local ethnic communities to assess what steps need to be taken to improve services? |
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| Do we gather and make available resources pertaining to ethnic communities (e.g. appropriate service directories, reference books, statistical information)? |
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| Do we develop service information through consultation with participants/supported employees and ethnic communities, and with regard to the ethnic profile of the area? |
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| Do we promote our services to all potential participants/supported employees (e.g. through ethnic radio and in ethnic newspapers and newsletters)? |
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| Do we create an inclusive and ‘non-threatening’ atmosphere within the office/service environment to make service users from a CALD and their families feel more comfortable and welcome (e.g. information in different languages and posters and pictures depicting different cultural settings)? |
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