Continuous improvement
Standard 4: Tools
Tool 4.1: Worksheets relating to the National Privacy Principles
The following worksheets are exercises designed to develop your working knowledge of the National Privacy Principles (NPP). You can use these as group or individual exercises in your organisation. Document your responses to the questions and scenarios posed, and compare with the suggested answers provided below. The worksheets also compare the National Privacy Principles with the Information Privacy Principles (IPP).7
Tool 4.2: Checklist—cultural competent approach to privacy, dignity and confidentiality
You can use this checklist to consider how your service can develop culturally competent service practices regarding Standard 4: Privacy, dignity and confidentiality.
These are continuous improvement suggestions rather than required parts of the Standard.
| Culturally competent service provision: Privacy, dignity and confidentiality 8 |
| Things to consider: |
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Do we routinely collect information that includes:
- participants’/supported employees’ and carers’ preferred languages?
- participants'/supported employees’ and carers’ preferred medium of communication?
- ethnicity and birthplace of participant/supported employees ?
- birthplace of participants’/supported employees’ parents?
- other relevant information which may impact on service delivery (e.g. service user’s religion, religious practices or dietary requirements)?
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| Do we use professional interpreters to obtain and document informed consent where necessary? |
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| Do we train staff to be sensitive and respectful of cultural and religious beliefs and practices surrounding privacy, dignity and the conveying of personal information? |
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| Notification of deaths of service users |
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| Do we train staff and management to be sensitive to and respectful of cultural and religious beliefs and practices when informing a family from a CALD of the death of a family member? |
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| Do we seek expert advice concerning appropriate arrangements for the deceased, if the deceased is from a religious or cultural background which may require particular practices? |
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