Continuous improvement
Standard 10: Tools
Tool 10.1: Competency-based job description template
You can use the fields in this template to document the skills, knowledge and attributes required by the participant/supported employee to fulfil their employment role.
Link this document to the training needs analysis form Tool 10.2.below.
Tool 10.2: Training needs analysis template
You can use the fields from the competency-based job description template at Tool 10.1(above) to fill out this training needs analysis template, and record where the participant/supported employee requires further training.
Tool 10.3: Sample competency-based job description for a worker
This is an example of a competency-based job description for a worker. You can use this example to guide you when filling out the template provided at Tool 10.1.
Name
Mr John Sydney
Job title
Mail worker, Strawberry Hills Mail House (SHMH)
Background
The position supports the mail operations of the SHMH
Key responsibilities:
- Peeling stamps from sheets and placing them neatly on envelopes
- Folding business letters and placing them in windowed envelopes
- Sealing envelopes
- Placing letters in categorised boxes according to postcodes
- Tallying numbers of letters per postcode
Job Skills, Knowledge and Attitudes
| Skills |
Knowledge |
Attitudes/
Attributes/
Aptitudes |
| Must do |
Must know |
Must be aware of |
- Peel stamps from sheets and place in the correct corner of the envelope the right way up
- Fold business letters in business-style and place them in envelopes so the address appears lined up in the envelope window
- Peel adhesive seal from envelopes and close envelope without wrinkles
- Recognise postcodes and place categorised letters the right was up, according to postcode
|
- What letters and envelopes are
- What they are used for
- How to recognise and order numbers up to 30
- Where to find the Easy English OH&S rules
|
- The Easy English OH&S rules provided by Strawberry Hills Mail House; such as:-
- wearing gloves to avoid paper cuts
- reporting any injuries to the Mail House supervisor immediately
- storing letter and envelope boxes off the floor/walkway areas
- correct ways to lift letter and envelope boxes
- not taking drink or food into work areas
|
Return to top
Tool 10.4: Sample training needs analysis
This is an example of a training needs analysis, based on the example job description provided at Tool 10.3. You can use this example to guide you when filling out the training needs analysis template provided at Tool 10.2.
| Skills |
Yes |
No |
TNA |
| Does the worker know how to peel stamps from sheets and place them in the correct corner of the envelope, the right way up? |
|
 |
Requires SHMH work buddy/mentor to demonstrate how to peel stamps and place them in the correct corner of the envelope the right way up |
| Does the worker know how to fold business letters in the business-style and place them in the envelope so that the address appears lined up in with the envelope window? |
|
|
|
| Does the worker know how to peel adhesive seals from envelopes and close them without wrinkles? |
|
|
|
| Does the worker know how to recognise postcodes and place categorised letters the right way up, according to postcodes? |
|
|
Requires in-house training course in how to recognise postcodes and place categorised letters the right way up, according to postcodes |
| Knowledge |
| Does the worker know what letters and envelopes are? |
|
|
|
| Does the worker know what letters and envelopes are used for? |
|
|
|
| Does the worker know how to recognise and order numbers up to 30? |
|
|
|
| Does the worker know where to fi nd the Easy English OH&S rules? |
|
|
|
| Attitudes |
Does the worker have awareness of the Easy English OH&S rules provided by Strawberry Hills Mail House, such as:- - wearing gloves to avoid paper cuts
- reporting any injuries to the Mail House supervisor immediately
- storing letter and envelope boxes off the floor/walkway areas
- correct ways to lift letter and envelope boxes
- not taking drink or food into work areas
|
|
|
|
TRAINING NEEDS ANALYSIS
Summary |
John Sydney requires the following training in order to competently perform his job:- SHMH work buddy/mentor to demonstrate how to peel stamps and place them in the correct corner of the envelope the right way up
- In-house training course in how to recognise postcodes and place categorised letters the right way up, according to postcodes
|
Return to top
Tool 10.5: Checklist-culturally competent approach to service recipient training and support
You can use this checklist to consider how your service can develop culturally competent service practices regarding Standard 10. These are continuous improvement suggestions rather than required parts of the Standard.
| Culturally competent service provision: Service recipient training and support |
| Things to consider: |
|
| Do we ensure that participants/supported employees from CALD have access to opportunities for training and support? |
|
| Do we actively promote opportunities for participants/supported employees from CALD for training and support by providing information in appropriate languages/accessible formats? |
|
| Do we find training opportunities that will be accessible for our participants/supported employees from a CALD (e.g. by liaising with ethnic advocacy agencies in our area)? |
|
| Do we ensure that all internally delivered training and support is accessible to participants/supported employees from CALD? |
|
Return to top
