When selecting the team for a specific audit the certification body shall ensure that the team:

1. has an understanding of and empathy with the disability employment organization's values that are required to achieve service delivery outcomes that meet consumer needs;
2. understands the geographic, religious or cultural context in which the disability employment organization operates;
3. can communicate effectively in writing or orally or using alternative communication systems with all parties involved in the audit process;
4. informs the certification body, prior to the audit, about any existing, former or envisaged link between team members or their disability employment organizations, and the disability employment organization to be audited.

At all audits, a closing meeting shall take place between the audit team and the disability employment organization's management and consumers prior to leaving the premises at which the audit team:

1. provides a written or oral indication regarding the conformity of the disability employment organization with each key performance indicator and each Disability Services Standard, and an opportunity for questions about the findings;
2. briefly summarises all the available avenues for resolving complaints and appeals including JAS-ANZ, the certification body, RABQSA, and the CRRS.

Written reports of audits of disability employment organizations require more than generic summary statements. The content of all reports shall include:

1. a brief description of the disability employment organization, including the service types within it;
2. the number and type of stakeholders consulted with during each audit;
3. a brief summary of the overall findings (conclusions) of the audit, including comments on the effectiveness of the disability employment organization's system to ensure conformity with the DSS;
4. ratings of conformity against each key performance indicator and each Disability Services Standard, in accordance with the rating scale and the respective definitions of the ratings at Clause 3.1;
5. an adequate description of the main evidence and audit trails to support the ratings allocated to each KPI. Qualifying comments about KPIs should reflect the varying language for different service types;
6. suggestions for continuous improvement and positive findings (noteworthy features).

Where applicable, reports (eg. of surveillance, recertification or follow-up audits) shall document:

1. the clearing of each major nonconformity and nonconformity revealed previously;
2. any useful comparison with the results of previous audits of the disability employment organization.

The following information shall be included in the certification body's records:

1. the supporting information and rationale for any multi-site sampling decisions shall be clearly documented and maintained up to date by the certification body so that their basis is readily traceable;
2. sufficient information to trace all on-site audit durations, and the basis for the calculations (number of consumers etc.);
3. any departure from the requirements in the Annexes shall be fully justified and documented in each case.

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Management system requirements for certification bodies