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Attachment 1: JAS-ANZ Procedure 18

In this section:

8

Information requirements
8.2 Certification documents
J.8.2.1 For a consortium, the head office and all related sites should be identified on a single certificate. Where a member of a consortium has a scope of certification that is different to the scope(s) for the other members, the additional or reduced scope should be clearly identified on the certificate. This would not preclude individual members holding separate certification for one scope, and also to be part of a consortium for a separate certification.
8.4 Reference to certification and use of marks
J.8.4.1

If the certification body confers the right to use a mark to indicate certification of a disability employment organization, the disability employment organization shall not use the specified mark:

  1. on a product or packaging of products produced by the disability employment organization;
  2. in a way that may be interpreted as denoting product conformity; or
  3. in a way that may be likely to confuse consumers.
8.5 Confidentiality
J.8.5.1 All confidential information about a disability employment organization, comprising documentation, records and data either in hard copy or electronic format that comes into the possession of a certification body or any of its representatives shall be treated in accordance with the Privacy Act.
J.8.5.2 Information about a consumer of a disability employment organization that is identifiable directly or indirectly to that consumer shall not be disclosed without the written consent of that person, unless required by law. Where written consent is not available or appropriate, the consumer shall be supported by a carer, family member or advocate empowered to make an informed decision about consent.
J.8.5.3 Information about a particular disability employment organization may be disclosed to the Department without the written consent of the disability employment organization, in accordance with the requirements of the disability employment organization's funding agreement with the Australian Government.
8.6 Information exchange between a certification body and its clients
8.6.1 Information on the certification activity and requirements
J.8.6.1.1 The certification body shall have legally enforceable arrangements to ensure that each certified disability employment organization makes available to the certification body, when requested, the records of all communications and action taken in relation to the requirements of the DSS or other normative documents. This includes correspondence, recommendations and actions documented by the CRRS, FaCSIA, DEWR or any advocacy agency relating to complaints about the disability employment organization.
8.6.2 Notice of changes by a certification body
J.8.6.2.1

The Department reserves the right to refer matters to the certification body for attention when advised by the CRRS or other sources of the following:

  1. failure of the disability employment organization to implement recommendations made by the CRRS;
  2. serious allegations of abuse and neglect within an organization, including physical, sexual or financial abuse, or wilful deprivation (wilfully denying a person assistance and thereby exposing that person to the risk of physical, mental or emotional harm), or any other serious conformity issues;
  3. serious allegations related to financial mismanagement or fraud;
  4. other matters that may become subject to external investigation (for example, by the police).
8.6.3 Notice of changes by a client
J.8.6.3.1 The Department will notify disability employment organizations and JAS-ANZ when it refers matters to the certification body for attention.
J.8.6.3.2 The certification body shall copy matters referred to it by the Department into its complaints system, and action them according to its procedures for handling complaints.

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