6.1 What is a Contract Manager?
Contract Managers assist both Autism Advisors and service providers. They will help answer questions regarding payments, system issues and policy questions. You should contact your contract manager in the first instance for all your queries.
Questions relating to security or logon assistance can be directed to the FOFMS Support Helpdesk (please refer to Section 2.1 for further information).
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6.2 Contacting your Contract Manager
Your contract manager’s details are in your Deed of Agreement. If you are unable to contact them please email ASD mailbox (ASD.support@fahcsia.gov.au).
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6.3 What questions will the Contract Manager ask me?
Before contacting your contract manager the first point of reference for a provider should be the training videos and iHelp functions (refer to Section 1.5). If the provider still requires further assistance, they should contact their contract manager.
The first questions asked by the contract manager will be to verify the identity of the provider to ensure that the provider is an eligible member of the Panel with a current logon.
The provider will need to be clear and concise when explaining their issue as the contract manager is unable to view the portal seen by the provider.