The Commonwealth, States and Territories are working together to progress the development of a National Quality Framework to achieve better outcomes for people who are homeless or at risk of homelessness by improving the quality and integration of services they receive.
All governments have acknowledged that the best way to develop a Homelessness National Quality Framework is in partnership with stakeholders through a two-stage national consultation process.
The first stage of consultations canvassed the views of people experiencing homelessness and the organisations that deliver services to them. Stage one consultations focused on what quality service provision is, the mechanisms to support that quality and how to involve mainstream and allied services in a Homelessness National Quality Framework. These consultations were undertaken in February, March and April of 2010 and guided the development of an Options Paper for a Homelessness National Quality Framework. Feedback from stage one consultations have been compiled in three consultation reports.
The second stage of consultations were based on the Homelessness National Quality Framework Options Paper and were undertaken in February, March, April and May 2011. These consultations comprised of 16 public workshops in each state and territory, interviews with people experiencing homelessness and with service providers who were unable to attend workshops, written submissions and an online survey.
Feedback from stage two consultations is being compiled into a single report which will shortly be available on this site. Written submissions to stage two consultations are now available
Our guiding principles
The following four key principles will underpin the development and implementation of a National Quality Framework.
Principle 1: Services and governments will work together to develop a national quality framework and accept joint responsibility for quality service provision.
Principle 2: Minimising red tape will be a key consideration in the development of a national quality framework.
Principle 3: A national quality framework will build on and add value to existing quality systems.
Principle 4: There will be a supportive and enabling approach to implementation.
Consultation Reports (feedback from stage one)
Consultations concerning a National Quality Framework for the provision of Services to People who are Homeless or at Risk. This report was prepared by Ipsos-Eureka Social Research Institute. This report is based on consultations conducted by Ipsos-Eureka with 47 people experiencing or at risk of homelessness and 20 service providers on quality service provision. The report also contains feedback recorded from 16 public consultation workshops held across all states and territories. The views and perspectives gathered in the report will contribute to the development of the Homelessness National Quality Framework Options Paper.
Informing a National Quality Framework: Consultations with homeless Aboriginal people in Darwin regarding service provision. This report was prepared by Catherine Holmes Consulting who conducted consultations with Indigenous people experiencing homelessness in the Darwin area on quality service provision. The views and perspectives gathered and analysed in the report will contribute to the development of the Homelessness National Quality Framework Options Paper.
A National Quality Framework to support quality services for people experiencing homelessness, Stage one consultations, February to April 2010 Summary of written submissions received in response to the Discussion Paper. This summary looks at the ideas provided during the first stage consultations from the 37 written submissions received from individuals and organisations.
Consultation Report (feedback from stage two)
Written Submissions regarding the options for a NQF and the transition and implementation issues surrounding it are now available.
Consultations concerning a National Quality Framework for the provision of Services to People who are Homeless or at Risk Stage 2 Report.
The Department has released the report produced by Ipsos-Eureka Social Research Institute. It is based on consultations with people experiencing or at risk of homelessness and with service providers on quality service provisions.