National Relay Service

The Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA) uses the National Relay Service (NRS) to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment.

To access a standard, mobile, 1300, or 1900 FaHCSIA number:

• TTY users - phone 133 677 then ask for the phone number you wish to contact
• Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 then ask for the phone number you wish to contact
• Internet relay users - visit the National Relay Service website and ask for the phone number you wish to contact.

To access a 1800 FaHCSIA number:

• TTY users - phone 1800 555 677 then ask for the 1800 toll-free number you wish to contact
• Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 then ask for the 1800 toll-free number you wish to contact
• Internet relay users - visit the National Relay Service website and ask for the 1800 toll-free number you wish to contact.

For more information visit the National Relay Service website.