Table of contents

• Letter of transmittal
• Preface
• Secretary's introduction

• Overview—the big picture:
• Departmental overview
• Family and Community Services portfolio structure
• Organisational structure
• Financial performance overview
• Child Support Agency General Manager's review

• Achievements and challenges—performance insights:
• Building the evidence base
• Redeveloping the Child Care Support Broadband
• Helping parents support their children—the Child Support Agency
• FaCS–Centrelink strategic alliance
• Responding to communities in crisis—Bali, bushfires and drought
• Bali taskforce
• Canberra bushfires
• Counselling for drought-affected regions
• Implementing welfare reform
• Supporting people with disabilities
• Helping men with relationships
• Coordinating support in Indigenous communities
• Making a difference internationally

• Outcome 1 Stronger Families:
• Output Group 1.1 Family Assistance
• Output Group 1.2 Youth and Student Support
• Output Group 1.3 Child Support
• Output Group 1.4 Child Care Support

• Outcome 2 Stronger Communities:
• Output Group 2.1 Housing Support
• Output Group 2.2 Community Support

• Outcome 3 Economic and Social Participation:
• Output Group 3.1 Labour Market Assistance
• Output Group 3.2 Support for People with a Disability
• Output Group 3.3 Support for Carers
• Output Group 3.4 Support for the Aged

• Corporate governance and performance
• Enabling our people
• Environmental management
• External scrutiny

• Financial performance
• Information strategies and technology management
• Internal controls

• Ministerial and parliamentary services
• Partnerships for people
• Right payments to the right people
• Social Security Appeals Tribunal

• 1. Advertising and market research—FaCS and Child Support Agency
• 2. Commonwealth Disability Strategy performance report

• 3. Competitive tendering and contracting
• 4. Consultants
• 5. Discretionary grants

• 6. Freedom of information
• 7. Legislation
• 8. Staffing overview

Fraud certification letter

Financial statements