Figure 10 The four components of the CSA Professionalism Index
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This column graph illustrates the increase since 2003 in the four components of the Professionalism Index which measures and tracks CSA clients' perceptions of the professionalism of CSA staff.
The horizontal axis represents the professionalism components: personal characteristics, client treatment, professional characteristics and outcomes of the interaction. The vertical axis represents the overall increase in 2004 compared to 2003.