Contents
- Part 1 Executive Summary
- Part 2 Performance reporting
- Part 3 Corporate governance and accountability
- Part 4 Appendices
- Part 5 Financial Management
Annual Report 2008–2009
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Annual Report 2008–2009
Annual Report 2008–2009 »Chapter 9: Outcome 4 » Output Group 4.2
Under Output Group 4.2, FaHCSIA promoted the improved use and management of money by funding community agencies to help people in financial crisis through emergency relief and financial counselling services and by providing money management information and education. Output Group 4.2 also contributes to Outcome 4 by finding ways to reduce the impact of problem gambling.
Additional research was undertaken in 2008–09 to inform policies that will assist to reduce problem gambling.
The Financial Management Program aims to improve the financial self-reliance and wellbeing of individuals and families. Assistance includes financial counselling, educating people in money management (including in retirement), support for people dealing with a financial crisis and finding ways to minimise problem gambling.
| Percentage of Australian Government Financial Counselling clients with increased knowledge and skills related to money management | ||
|---|---|---|
| Estimate | 85% | The variance is –2%. Some issues that financial counsellors help resolve (such as issues requiring assistance with legal processes) are not related to poor money management skills. |
| Actual | 83% | |
| Percentage of clients whose issues are resolved | ||
| Estimate | 90% Emergency Relief 90% Australian Government Financial Counselling | Emergency Relief variance is +3%. Financial Counselling variance is +3%. |
| Actual | 93% Emergency Relief 93% Australian Government Financial Counselling |
|
| Percentage of Emergency Relief services in place—by geographical location (state/territory) | ||
| Estimate | NSW: 15–20% Vic: 20–25% Qld: 25–30% SA: 10–15% WA: 5–10% Tas: 0–5% NT: 0–5% ACT: 0–5% | NSW—The variance is +4%. Vic—The variance is 0%. Qld—The variance is –4%. SA—The variance is 0%. WA—The variance is +4%. Tas—The variance is 0%. NT—The variance is 0%. ACT—The variance is 0%. Variances in NSW and WA are a consequence of new outlets opening in these states and old outlets in Qld ceasing to be funded. |
| Actual | NSW: 24% Vic: 20% Qld: 21% SA: 12% WA: 14% Tas: 3% NT: 5% ACT: 1% |
|
| Percentage of Australian Government Financial Counselling clients from Indigenous or CALD backgrounds | ||
| Estimate | 15% Indigenous 20% CALD | For Indigenous clients the actual result is the same as the estimate published in the 2008–09 Portfolio Budget Statements. The variance is: Indigenous: 0%. CALD: +2%. The actual percentage of clients is consistent with ABS 2006 census data which shows that 22.2% of Australians were born overseas. |
| Actual | 15% Indigenous 22% CALD |
|
| Number of clients assisted | ||
| Estimate | 644,000 | The variance is +102,810. Services have reported higher client numbers due to the impact of the global economic downturn. |
| Actual | 746,810 | |
| Number of services provided per annum | ||
| Estimate | 1,030,000 | The variance is –53,667. Fewer than anticipated service episodes may reflect that services needed to spend slightly longer with each person due to greater case complexity. |
| Actual | 976,333 | |
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