Performance Reporting
Output Group 2.0: Items applicable across Outcome 2
Administered items:
- Bereavement Allowance
- Special Benefit
Departmental outputs:
- Policy services and program management
- Service delivery
Bereavement Allowance
Bereavement Allowance is paid for up to 14 weeks to recently-widowed persons who do not qualify for Parenting Payment following the death of a partner. It is subject to an income and assets test and is paid under social security agreements.
Price
| Estimate |
$2.060m |
| Actual |
$1.978m |
Quantity indicator: Number of Bereavement Allowance customers assisted
| Estimate |
475 |
The variance is –11.
The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
464 |
Special Benefit
Special Benefit is an income support payment for people who are not eligible for any other type of payment and have no other means of support. The benefit is income and asset tested.
Price
| Estimate |
$66.310m |
| Actual |
$64.091m |
Effectiveness—independence indicator: Average amount of earnings of Special Benefit customers per fortnight
| Estimate |
$262 |
The variance is +$57.
This was due to customers receiving a higher rate of earnings than estimated. |
| Actual |
$319 |
Effectiveness—independence indicator: Average duration on Special Benefit
| Estimate |
136 weeks |
The variance is –5 weeks.
This was due to more Special Benefit customers gaining full‑time employment earlier than estimated. |
| Actual |
131 weeks |
Effectiveness—independence indicator: Percentage of Special Benefit customers with earnings
| Estimate |
2% |
The variance is –0.6 per cent.
This was due to a lower proportion of Special Benefit working‑age recipients than estimated. |
| Actual |
1.4% |
Effectiveness—targeting indicator: Percentage of Special Benefit customers on part‑rate
| Estimate |
73% |
The variance is +1 per cent.
The actual result was similar to the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
74% |
Quantity indicator: Number of Special Benefit customers assisted
| Estimate |
6,350 |
The variance is –347.
This was due to buoyant economy leading to lesser take‑up of Special Benefit than estimated. |
| Actual |
6,003 |
Policy services and program management
Price
| Estimate |
$0.756m |
| Actual |
$0.740m |
Quality—assurance indicator: Department ensures that service providers meet terms and conditions of funding
| Estimate |
100% |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
100% |
Quality—assurance indicator: Research and evaluation is of a high standard, (timely, fulfils terms of reference, complete, methodologically sound) contributes to policy understanding and development
| Estimate |
100% |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
100% |
Quality—assurance indicator: Service agreements/contracts that meet legislative, government policy and developmental requirements are in place with all service providers
| Estimate |
100% |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
100% |
Quality—client satisfaction indicator: Ministers and their offices are satisfied with the quality of policy advice and department meets standards for policy advice
| Estimate |
100% |
Ministers and their offices did not provide feedback on individual output groups, but did provide feedback on departmental performance as a whole. Further information on ministerial and parliamentary services can be found in Part 3 of this report. |
Quantity indicator: Major pieces of research and evaluation completed
| Estimate |
0 |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements.
No formal research was planned and program evaluation is ongoing. |
| Actual |
0 |
Quantity indicator: Number of contracts/service agreements under management
| Estimate |
1 |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
1 |
Quantity indicator: Number of items to Ministers’ offices
| Estimate |
10 items of ministerial correspondence
5 submissions and briefings |
Detailed information on actual results for this indicator can be found in Part 3 of this report. |
Quantity indicator: Number of service providers under management
| Estimate |
0 |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
0 |
Service delivery
Price
| Estimate |
$2.112m |
| Actual |
$2.067m |
Quality—assurance indicator: Service providers deliver services to the standards agreed with FaHCSIA
| Estimate |
100% |
The actual result was the same as the estimate indicated in the 2007–08 FaHCSIA Portfolio Budget Statements. |
| Actual |
100% |
Quality—client rights and obligations indicator: Control of incorrect payment; and fraud: savings in administered items arising from compliance activities
| Estimate |
$89,000 in fortnightly savings
$498,600 annually in debts |
The variance of –4.07 per cent (–$3,669) in fortnightly savings and +13.21 per cent (+$65,843) annually in debts is attributable to smaller variations in customer payments with debts arising over a longer period of time. These figures do not include Special Benefit automatic 13 week reviews. |
| Actual |
$85,331 in fortnightly savings
$564,443 annually in debts |
Table 2.5 Reviews and appeals—Output Group 2.0
| Client rights and obligations indicator: Percentage of reviews and appeals where the original decision is changed |
| Payment type |
Authorised review officers |
Social Security Appeals Tribunal |
Administrative Appeals Tribunal |
| Reviews finalised |
Percentage changed |
Reviews finalised |
Percentage changed |
Reviews finalised |
Percentage changed |
| Special Benefit |
272 |
24.6% |
54 |
22.2% |
12 |
41.7% |
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