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Home » Annual Report 2005–2006 » Part 2: Performance Reporting

Performance Reporting

In this section:

Output Group 3.1: Support for the aged

Contribution to Outcome 3

Support for the aged contributes to Outcome 3 by:

Strategies

Outputs under Output Group 3.1

Age Pension

Age Pension is a payment for people of age pension age who cannot support themselves fully in retirement. The qualifying age for the Age Pension is currently 65 for men and 63 for women. The qualifying age for women is being progressively raised and will reach 65 by 2014. From 1 July 2007, the qualifying age for women will be 63.5.

Compensation for Extension of Fringe Benefits to Pensioners and Older Long-Term Allowees and Beneficiaries

This payment is made to state and territory governments to compensate for additional people entitled to state and territory government concessions following the extension of the Pensioner Concession Card to all part-rate pensioners in 1993.

Concession cards – Australian Government

The Pensioner Concession Card, Commonwealth Seniors Health Card and Health Care Card are issued to provide holders with access to:

Card holders may also access a range of other concessions provided by states and territories and private organisations, such as concessions on health, household, transport, education and recreation services. The range of concessions available varies according to card type, and also differs from state to state.

FaCSIA seniors publications

FaCSIA promotes independence and self-reliance through a range of publications which provide information to retirees and pre-retirees on planning, saving and preparing for retirement, investment options and the effective use of savings for self-support. The department works with other agencies and community groups in producing these publications which are available through Centrelink offices and on the FaCSIA website.

National Information Centre on Retirement Investments

The National Information Centre on Retirement Investments is an independent body funded by the Australian Government to provide free information on planning and saving for retirement, investment options and effective use of financial resources in retirement.

One-off Payment for older Australians

Available to:

Pension Bonus Scheme

The Pension Bonus Scheme is intended to encourage older Australians to defer Age Pension and continue working beyond age pension age rather than retiring from the workforce and claiming Age Pension. It provides a one-off tax-free lump sum to eligible people and is paid when a person registered in the scheme finally claims and receives Age Pension.

Reimbursement to Great Southern Rail for Concessional fares

An agreement has been implemented with Great Southern Rail to provide rail travel concessions to pensioners, eligible veterans and Commonwealth Seniors Health Card holders on the Ghan, the Overland and the Indian Pacific rail services.

Seniors Concession Allowance for Commonwealth Seniors Health Card holders

Seniors Concessions Allowance is a payment for Commonwealth Seniors Health Card holders to help with household costs. The payment recognises that most card holders cannot access the state-based concessions available to income support recipients with a Pensioner Concession Card.

Telephone Allowance to Commonwealth Seniors Health Card holders

Available to Commonwealth Seniors Health Card holders to assist with the cost of maintaining a telephone service.

Utilities Allowance

Utilities Allowance is paid to income support recipients of age pension or veterans’ service pension age to help with utilities bills.

Performance summary for Output Group 3.1

Key achievements included:

Work is required to:

Table 2.22 | Financial and staffing resources summary
Output Group 3.1:
Support for the aged
(A) Budget a 2005–06 $’000 (B) Actual 2005–06 $’000 Variation (column B minus column A) $’000 Budget b 2006–07 $’000
Administered expenses (including third party outputs)
Compensation for the extension of fringe benefits to pensioners and older longterm allowees and beneficiaries 197,538 197,538 0 201,834
National Information Centre on Retirement Investments 479 479 0 487
Reimbursement to Great Southern Rail for concessional fares 7,138 5,377 -1,761 7,506
Special Appropriations        
Age Pension 20,670,429 20,588,124 -82,305 22,094,652
Aged persons savings bonus 0 4 4 -
Self-funded Retiree’s supplementary bonus 0 23 23 -
Seniors Concession Allowance 84,097 93,420 9,323 65,259
Telephone Allowance for Commonwealth Seniors Health Card holders 14,854 18,591 3,737 15,575
Utilities Allowance 283,719 288,109 4,390 152,069
Total administered expenses 21,258,254 21,191,665 -66,589 22,537,382
Price of departmental outputs        
Policy services & program management 14,323 15,036 713 16,987
Service delivery (FaCSIA) - - - -
Service delivery (Centrelink) 363,647 359,494 -7,153 230,300
Service delivery (Other) 4,534 4,541 7 6,526
Total price of departmental outputs 382,504 379,071 -3,433 253,813
TOTAL FOR Output Group 3.1 (Administered expenses and price of departmental outputs) 21,640,758 21,570,736 -70,022 22,791,195
Staffing Years (Number)     2005-06 2006-07
FaCSIA (including the Social Security Appeals Tribunal)     125 134

a Final estimates have been used for administered annual appropriations, administered special appropriations and departmental annual appropriations, restated in the six outcome structure used for Financial Statement reporting in 2005–06.

b 2006–07 Budget prior to additional estimates–figures have been restated from the four outcome reporting structure used in the 2006–07 PBS to the six-outcome structure used for Financial Statement reporting 2005–06.

Performance information

Age Pension

Effectiveness–Adequacy

Maximum payments to recipients – single pension base as a percentage of male total average weekly earnings
The maximum basic rate and pension supplement for Age Pension are indexed twice a year in line with increases in the Consumer Price Index (CPI). If, after CPI adjustment, the maximum single basic rate is less than 25 per cent of male total average weekly earnings, it is adjusted up to that benchmark with a proportional flow-on to the maximum partnered basic rate.

While indexation in line with CPI increases ensures payment rates reflect increases in prices, the male total average weekly earnings benchmark ensures pensioners share in any increases in community living standards as measured by the growth in wages. The real value of pension payments has substantially increased over the last decade.

Maximum payments to recipients – index of real value
Payments indexed in line with CPI.

Table 2.23 | Maximum payments to recipients of pension: index of real value, June 1996 to June 2006
  1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006
Age Pension - single 100.0 100.0 102.2 102.5 103.7 105.9 107.8 109.2 112.4 112.5 114.8
with Rent Assistance 100.0 100.0 101.8 102.1 103.0 106.2 107.7 108.8 111.5 111.6 113.4
Age Pension - couple 100.0 100.0 102.2 102.6 103.7 105.9 107.8 109.2 112.5 112.6 114.9
with Rent Assistance 100.0 100.0 102.0 102.3 103.3 106.1 107.8 109.0 112.0 112.0 114.1

Figure 2.5 | Maximum payments to recipients of pension: index of real value, 1996 to 2006

Figure 2.5 | Maximum payments to recipients of pension: index of real value, 1996 to 2006

Figure 2.6 | Increases to the single pension rate under actual and alternative scenarios, 1997 to 2006

Figure 2.6 | Increases to the single pension rate under actual and alternative scenarios, 1997 to 2006

Note: From 1 July 2000, to compensate pensioners for the impact of the GST, the maximum rate of pension increased by 4 per cent (half of which was a payment in advance of the normal March 2001 CPI increase). This increase is known as the pension supplement. It increases in line with CPI and is paid in addition to the base rate of pension that is set to at least 25 per cent of male total average weekly earnings.

Effectiveness–Independence

Average amount of assessed income

Table 2.24 | Percentage of customers on Age Pension with assessable income(per cent) and their average assessed income ($), 2003–04 to 2005–06.
  2003-04 2004-05 2005-06
  $ Per cent $ Per cent $ Per cent
Single age pensioners 3,375 92.3 3,513 92.6 3,748 93.0
Partnered age pensioners 3,839 98.1 3,998 98.2 4,240 98.3

At June 2006, 96 per cent of age pensioners (94 per cent in June 2001) had assessed private income from sources other than their pension.

For age pensioners with assessable income, assessed income in June 2006 made up, on average, 26 per cent of total income (including pension), up from 25 per cent in 2004 and unchanged from 26 per cent in 2005.

Percentage of age pensioners with assessed income greater than $500 a year
60 per cent (single), 76.9 per cent (partnered).

Average assessed income per year for people receiving less than maximum rate Age Pension
$8,683.

Average assessed income per year for people receiving maximum rate Age Pension
$867.

Ratio of assessed income to total income for age pensioners
Ratio of assessed income to total income (including Age Pension):

Percentage of age pensioners with private earnings
3.1 per cent.

Age Pension single average earnings per fortnight
$321.

Age Pension partnered average earnings per fortnight
$391.

Percentage of income units headed by a person aged 65 years and over with government pension as principal source of income
Australian Bureau of Statistics figures on the proportion of these income units relying on Australian Government pensions and benefits as their principal source of income are:

Percentage of income units headed by a person aged 65 years and over with government pension contributing less than 20 per cent of income
19.9 per cent.

Percentage of income units headed by a person aged 65 years and over with government pension contributing less than 50 per cent of income
30.6 per cent.

Percentage of age pensioners on part-rate due to means tests
38.4 per cent.

Table 2.25 | Income and asset value limits for full pension as at 30 June 2006
  Single ($) Couple ($ combined)
Income free area (per fortnight) 124 220
Asset value limit for home owners
(home not included)
157,000 223,000
Asset value limit for non-home owners 270,500 336,500

Figure 2.7 | Proportion of Age Pension customers receiving a part-rate pension, June 1996 to June 2006

Figure 2.7 | Proportion of Age Pension customers receiving a part-rate pension, June 1996 to June 2006

Average base rate reduction per part-rate pensioner per fortnight
$119.69 per fortnight.

Reductions in previous years were:

Effectiveness–Take up/Coverage

Percentage of estimated aged population who are clients
The Australian Bureau of Statistics estimates the Australian population over qualifying age for Age Pension at 2,913,628 people for June 2006. At this time, 66 per cent, or 1,922,129 people, received Age Pension. In addition, 269,787 people over Age Pension age received a similar means-tested income support payment from the Department of Veterans’ Affairs, bringing total Australian Government pension take-up for this group to 75 per cent in June 2006, down from 78 per cent in 1996.

Figure 2.8 | Take-up of Age Pension, June 1996 to June 2006

Figure 2.8 | Take-up of Age Pension, June 1996 to June 2006

Quality–Access and Choice

Equitable access to payments for target or special interest groups based on level of need
Women have longer life expectancy and lower qualifying age for Age Pension than men.
Consequently, women comprise the greater proportion of people receiving Age Pension (58.4 per
cent in June 2006). Women receiving Age Pension are less likely than men to have accumulated
income and assets to provide for retirement and consequently have to spread their wealth over a
longer retirement period. As a result, 63.1 per cent of women receiving Age Pension receive the full
rate compared with 59.5 per cent of men.

Almost 43.9 per cent of Age Pension customers are single, and singles tend to be older than
partnered pensioners. Single pensioners are more likely to receive a full rate pension than are
partnered pensioners (68.1 per cent compared with 56.6 per cent). An increasing proportion of
people receiving Age Pension were born overseas. As at June 2006, 39.3 per cent of Age Pension
customers assisted by Centrelink were born overseas.

Figure 2.9 | Percentage of age pensioners born overseas, June 1996 to June 2006

Figure 2.9 | Percentage of age pensioners born overseas, June 1996 to June 2006

Note: Does not include Department of Veterans’ Affairs data

Quantity

Number of clients assisted
At June 2006 Centrelink paid Age Pension to 1,915,793 people, up from 1,785,544 in June 2001.

In addition, at June 2006 the Department of Veterans’ Affairs paid Age Pension to 6,336 people, down from 8,026 in June 2001.

Number of age pensioners paid Rent Assistance
10.9 per cent (208,031) of age pensioners were paid Rent Assistance.

Price

See table 2.22.

Commentary

Number of customers paid under international social security agreements
At June 2006, 31,286 Age Pensions were paid under agreements (excluding New Zealand and the united Kingdom), averaging $4,154 per year per customer. An additional 8,085 Age Pensions were paid under the agreement with New Zealand at an average of $6,138 per year per customer, and 561 Age Pensions were paid under the former agreement with the united Kingdom, averaging $5,677 per year per customer.

Compensation for extension of fringe benefits to pensioners and older long-term allowees and beneficiaries

Quality–Assurance

Certification from states and territories that they are complying with the agreement
All state and territory governments certified that they continue to comply with the terms of their agreement with the Australian Government.

Price

See table 2.22.

Commentary

In 1993, the Australian Government extended the Pensioner Concession Card to all part rate pensioners and certain older long-term allowance recipients. In response to concerns from states and territories that an increase in the number of eligible card holders would have an impact on their state concession programs, the Australian Government agreed to provide an annual payment as compensation for the increased costs of core concessions – utilities, municipal and water rates, public transport and motor vehicle registration.

Concession cards – Australian Government

Quantity

Table 2.26
Card type Card holder numbers Listed dependants
Health Care Card 1,116,405 858,134
(Low Income) Health Care Card 331,675 20,143
Pensioner Concession Card 3,157,560 1,072,964
Commonwealth Seniors Health Card 310,633 Not Applicable
Total 4,916,273 1,951,241

(Data current at June 2006)

Commentary

The Australian Government’s main purpose in issuing concession cards is to provide access to Pharmaceutical Benefits Scheme prescription items and certain Medicare services at a cheaper rate. Other concessions that may be offered to card holders are the responsibility of state, territory or local governments and authorities, and some private organisations. Concession cards issued by the Australian Government include:

FaCSIA seniors publications

Seniors publications promote independence and self-reliance and provide information to retirees and pre-retirees on planning, saving and preparing for retirement, investment options and the effective use of savings for self-support. Over 170,000 copies of these publications were distributed during 2005–06.

National Information Centre on Retirement Investments

Quality–Assurance

FaCSIA satisfied that National Information Centre on Retirement Investments met terms and conditions of government funding, as specified in the contract between FaCSIA and the centre
FaCSIA is satisfied that the centre met the terms and conditions of government funding by providing technical information to the public on retirement investment and planning issues, and by assisting Centrelink’s Financial Information Service.

Price

See table 2.22.

Commentary

During 2005–06, the National Information Centre on Retirement Investments:

One-off Payment for older Australians

Quantity

Number of eligible income support customers paid the One-off Payment
1,913,490 (which includes 80,714 customers receiving income support payment administered by DEWR).

Number of eligible Commonwealth Seniors Health Card holders paid the One-off Payment
311,736.

Price

See table 2.22.

Pension Bonus Scheme

Number of Pension Bonus Scheme registrations
At June 2006, among those over age pension age who were working, 29 per cent received Age Pension (includes those with earnings or business income) and another 20 per cent were registered in the Pension Bonus Scheme. At 30 June 2006, 104,165 people had registered in the scheme since it commenced on 1 July 1998. In 2005–06, a total of $91,973,124 was paid in bonuses to 8,030 people.

Reimbursement to Great Southern Rail for concessional fares
Quantity

Number of journeys on Great Southern Rail services by eligible clients
70,751.

Price

See table 2.22.

Commentary

The Australian Government funds Great Southern Rail for the cost of concessional travel by eligible veterans, Pensioner Concession Card holders and Commonwealth Seniors Health Card holders.

Seniors Concession Allowance for Commonwealth Seniors Health Card holders

Quantity

Number of eligible Commonwealth Seniors Health Card holders paid Seniors Concession Allowance
298,677.

Number of eligible cardholders paid Seniors Concession Allowance at 30 June 2006.
Instalments are paid in June and December each year.

Price

See table 2.22.

Telephone Allowance for Commonwealth Seniors Health Card holders

Effectiveness–Take up/Coverage

Percentage of eligible Commonwealth Seniors Health Card holders receiving Telephone Allowance
93.2 per cent.

Quantity

Number of Commonwealth Seniors Health Card holders receiving Telephone Allowance
287,984.

Price

See table 2.22.

Utilities Allowance

Quantity

Number of eligible income support customers paid utilities Allowance
1,879,822.

Number of eligible cardholders paid utilities Allowance at 30 March 2006.
Instalments are paid in March and September each year.

Price

See table 2.22.

Departmental outputs

Cost

Ratio of departmental expense to administered expense
1.8c:$1

Policy services and program management

Quality–Assurance

Research and evaluation is of a high standard (timely, fulfils terms of reference, complete, methodologically sound) and contributes to policy understanding and development
100 per cent.

Service agreements/contracts that meet legislative, government policy and departmental requirements in place with all service providers
100 per cent.

Service providers meet terms and conditions of funding
FaCSIA ensures that service providers meet terms and conditions of funding.

Quality–Client Satisfaction

Ministers, parliamentary secretary and their offices satisfied with the quality of policy advice and department meets standards for policy advice
The ministers, parliamentary secretary and their offices did not provide feedback on individual output groups but did provide feedback on departmental performance as a whole. Information on ministers’, parliamentary secretary’s and their offices’ assessment can be found in Part 3 - Ministerial and parliamentary services.

Quantity

Major pieces of research and evaluation completed
One.

Number of contracts/service agreements under management
Four.

Number of service providers under management
Four.

Number of items to Minister and Parliamentary Secretary
Refer to table 3.6, Ministerial and Parliamentary Services - number of briefings, submissions, ministerial correspondence and parliamentary questions on notice in Part 3.

Price

See table 2.22.

Service delivery

Quality–Assurance

Service providers deliver services to the standards agreed with FaCSIA
Centrelink’s Financial Information Service is an education and information service that helps people make informed decisions about investment and financial issues for their current and future financial needs. The service aims to ensure people have sufficient information to help them make effective use of their private resources for self-support, make informed decisions about retirement issues and have adequate financial preparation for a retirement that allows participation in their community.

At 30 June 2006, there were 134 full-time equivalent Financial Information Service officers throughout Australia (122 full-time and 19 part-time). Between July 2005 and June 2006, officers conducted 204,474 calls and 80,741 face-to-face interviews. Over the same period 73,762 people attended seminars. The seminars are increasingly focused on assisting and encouraging preretirees to commence planning for retirement.

Quality–Client Rights and Obligations

Review mechanisms common across most payment types for detection and control of incorrect payment, and fraud and performance outcomes for debt recovery and prosecution activity are described in Part 3, ‘Right payments to the right people’ on page 316.

In 2005–06, Centrelink’s Integrated Review System indicated an estimated 511,323 Age Pension reviews were completed. It is estimated that reductions resulted in fortnightly savings of $4,631,563, and upward variations resulted in fortnightly increases of $1,087,362 . The debts totalled $37,982,695.

Percentage of reviews and appeals where the original decision is changed

Table 2.27 | Reviews and appeals – Output Group 3.1
Payment type Authorised review officers Social Security Appeals Tribunal Administrative Appeals Tribunal
Reviews finalised Percentage changed Reviews finalised Percentage changed Reviews finalised Percentage changed
Age Pension 3,545 36 879 34 186 15

Price

See table 2.22.

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